PC Tech

Under direct supervision, investigates and resolves users' computer software and hardware problems to enhance business continuity; provides technical support functions and system maintenance assistance.

## **Essential Job Functions**

*(Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)*

• Provides technical support, training and assistance to staff in County departments; analyzes problems and implements solutions according to IT Department procedures.
• Responds to service requests and calls for assistance; determines problem and resolves or forwards work orders to appropriate personnel; documents call records and results.
• Performs computer trouble-shooting to diagnose system problems; analyzes personal computer and peripherals' functionality; identifies, locates, resolves and repairs problems within scope of authority
• Installs, repairs, configures and upgrades user computers, Personal Digital Assistants, peripherals, laptops, communications equipment and specialty computers.
• Maintains and updates computer systems; installs software upgrades, enhancements and revised functions; documents work performed.
• Installs and relocates computers and peripheral hardware as directed; provides referral to supervisor when problems occur which are beyond the skills of the Technician, and tracks the problem until it has been resolved.
• Monitors backup systems for completion and accuracy, and performs special system backups.
• Assists in the installation of network and communications devices and components; checks physical wiring and component connectivity, and assures system safety and reliability.
• Tests software and hardware to help evaluate computer problems.
• Identifies technical problems which need to be addressed by improved policies or procedures.
• Trains users on software applications usage.
• Prepares and updates technical documentation according to policies.
• Complies with all County equipment and safety policies and procedures, and Occupational Health and Safety Administration (OSHA) rules and regulations.
• This position requires the ability to frequently lift, move and carry equipment and packages weighing up to 40 pounds.
• Performs other duties as assigned or required.