Specialist, Senior Enterprise Applications

Job Summary

*This position is expected to work on-campus in Cheyenne, WY.*

Play a key role in keeping our campus systems running smoothly. As the Senior Enterprise Applications Specialist, you’ll oversee the critical platforms that support students, faculty, and staff every day. This is a full-time, benefited position responsible for managing and maintaining the college's critical systems, including CRM, ERP, SIS, and various web applications. This position ensures seamless data integration, system reliability, and effective user support. The role also includes coordinating cybersecurity efforts with the cybersecurity manager and system upgrades with key systems stakeholders.

• 
  Hours of Work: Monday - Friday 8:00 AM - 5:00 PM.
• Screening will begin ASAP and continue until the position is filled.
• Start date to be determined, but as soon as practicable after the hiring/interview process.

• Educational Benefits for the employees and dependents
• Tuition Reimbursement
• 15 – 18 Paid Holiday/Closure Days
• Three Paid Personal Days
• Healthcare/Dental/Vision/Life Insurance
• Generous Retirement Benefits - 14.62% Employer Paid/4% Employee Paid
• Paid Vacation and Sick Leave
• Onsite Childcare Center
• Professional Development Opportunities

Principal Responsibilities and Results, KSA's

ESSENTIAL FUNCTIONS: – this position is exempt and is not eligible for compensatory or overtime pay provisions of the FLSA. This listing of essential duties is not all-inclusive, but representative, other duties may be assigned).

To perform successfully in this position, an individual must be able to perform principal responsibilities satisfactorily as well as possess education/experience, employ the knowledge, skills, and abilities as listed in representative fashion; reasonable accommodations may be made to enable individuals with disabilities to perform the principal responsibilities.

System Administration and Maintenance
Ensure reliable system performance by administrating, monitoring, and maintaining the application servers to support Colleague and other Enterprise Systems that are on premises and in the cloud. They will also support continuous and secure IT operations.

• Serve as primary administrator for the CRM
• Serve as primary for the ERP system
• Serve as primary for the SIS system.
• Lead maintenance efforts for CRM and ERP servers

• Ensure accurate data flow, system synchronization, and effective communication between platforms.

• Provide timely support for end users
• Troubleshoot issues

• Set up and maintain third-party data shipping and encryption from ERP system

• Strong knowledge of CRM and ERP system administration.
• Understanding with to leverage AI
• Understanding of server maintenance and optimization.
• Knowledge of web applications and their integration with various systems.
• Familiarity with data encryption and secure data transfer practices.
• Knowledge of cybersecurity principles, particularly in relation to CRM and ERP systems.
• Understanding of eCommerce Payment Gateway management and security.
• Basic understanding of account management and user provisioning.
• Knowledge of system integration best practices.
• Familiarity with troubleshooting methodologies for complex systems.
• Understanding of project management methodologies related to IT maintenance and integration tasks.
• Familiarity with the student information system (SIS) and ERP interfaces in higher education settings.
• Knowledge of APIs and support tools such as Postman or Bruno
• Knowledge of scripting languages and TSQL
• Basic understanding of web applications and data security principles.
• Familiarity with system integration and data flow between applications.
• Familiarity with encryption and secure data transfer methods.

• Proficient in system administration and integration, especially with CRM and ERP systems.
• Strong troubleshooting and problem-solving skills for system issues.
• Excellent communication skills and can clearly describe the situation to both technical and non-technical users.
• Must have the skill to be diplomatic in all situations with the customer and solve their problem.
• Must have the skill to listen to the customer, gather their business requirements and turn manual process into time saving solutions. Rather that using AI or working with the ITS team to come up with a solution.
• Data management and encryption skills for secure data transfer processes.
• Time management skills to balance multiple responsibilities and projects and must be able to multitask
• Experience in coordinating cybersecurity measures with a focus on system protection.
• Ability to effectively provide end-user support for various web applications.
• Proficient in user account creation and management processes.

• Ability to analyze and resolve system issues quickly and effectively.
• Ability to collaborate with cybersecurity teams to ensure system integrity.
• Ability to lead and train technical support staff effectively.
• Ability to manage and maintain multiple systems concurrently.
• Strong attention to detail for maintaining secure and reliable systems.
• Ability to handle high-pressure situations and time-sensitive tasks.
• Ability to communicate complex technical details to non-experts.
• Ability to coordinate projects involving multiple stakeholders and departments.
• Ability to provide end-user technical support.
• Ability to troubleshoot and resolve system-related issues.
• Ability to adapt to new technologies and evolving IT requirements.
• Capacity for forward-thinking and anticipating potential system issues or upgrades.

• While performing the essential duties of this position, an employee would frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities
• There may be multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor
• An employee must be able to lift and/or move up to 50 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus
• The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well
• The noise level in the work environment is usually moderate; however, there may be instances of somewhat loud environments.

Education and Experience Requirements

Minimum Qualifications:

• Associate’s degree in information technology, Computer Science, or a related field from an accredited college or university.
• 5 years of experience in system administration or technical support.
• Experience administering and supporting CRM or ERP systems.

• Bachelor’s degree in information technology, Computer Science, or a related field from an accredited college or university, OR Associate’s Degree with 5 years of experience in CRM or ERP system administration.
• 3 years of experience in system administration with a focus on CRM and ERP systems.
• Ability to create scripts and leverage AI to the fullest extent possible.

Notes

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS.

Equal Opportunity Employer

Laramie County Community College is an EEO/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, age, physical or mental disability, or covered veteran status.

The college has a designated person to monitor compliance and to answer any questions regarding the college's nondiscrimination policies. Please contact: Title IX, Title VI, and ADA Coordinator, Suite 205, Clay Pathfinder Building, 1400 E College Drive, Cheyenne, WY 82007, 307.778.1144,NDS@lccc.wy.edu. Contact information for the regional Office for Civil Rights is: Office for Civil Rights, Denver Office, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, 303.844.5695,OCR.Denver@ed.gov. Updated 6/2025.

http://lccc.wy.edu/

http://www.lccc.wy.edu/about/humanresources

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming. Our core values include Passion, Authenticity, and the Desire to Make a Difference.