Assistant General manager

JOB DISCRIPTION:

GUEST RELATIONS:

• Be readily available/approachable for all guests.
• Ensure that departments achieve or exceed guest's service expectations.
• Take proactive approaches when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.
• Become involved in community and/or government affairs.

ASSOCIATE TEAM:

• Be in proper business professional attire, including name tag, earpiece and radio.
• Attitude must be conducive to team growth, hospitality and a serving environment.
• Communicate all goals and results with associates.
• Promote teamwork and associate morale.
• Lead by example demonstrating self-confidence, energy and enthusiasm.
• Motivate and encourage staff to solve guest and associate related concerns.
• Communicate career opportunities to team leaders and associates.
• Recognize good team performance on a continuous basis through reward and recognition programs. Daily thanking staff for a job well done.
• Assist team leaders in meeting and exceeding goals.
• Promote empowerment by recognizing team members that make decisions.
• Develop cross-training opportunities throughout the hotel.
• Post positive reviews for staff to read.

FINANCIAL:

• Look at Night Audit Report daily for discrepancies.
• Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Comply with all corporate accounting procedures.
• Aggressively minimize accident, workmen's compensation, and unemployment claims and resulting costs.
• Develop and communicate selling strategies, using reports and other forecasting tools.
• Review these weekly with the Manager.

SALES AND MARKETING:

• Continually solicit new business for the hotel.
• Monitor group block and direct bill processes.
• Networking during breakfast and social hours to assist sales in uncovering new business leads.
• Ensure that all associates are communicating property to understand hotel selling strategies.
• Stay current on local market conditions and competitive set.
• Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan.
• Maintain rapport with competitor hotels, lead sources, clients, and the local community.
• Review period end reports.
• Help develop annual sales and marketing budget.

OPERATIONS:

• Perform hands-on duties as needed to deliver guest services.
• Provide a safe working environment.
• Responsible for accident prevention programs.
• Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.
• Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained.
• Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week.
• Ensure cross-training of associates.
• Must be willing to participate in service/hospitality training and education.
• Must be willing to further education in PMS/Phone Sales/Sales/Team Management/Leadership Development/Housekeeping/Food Service/Maintenance and General Hospitality.

ADMINISTRATIVE:

• Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive for a culturally diverse work place.
• Interview and select potential new hires.
• Promote both Guarantee of Fair Treatment and Open Door policies.
• Use constructive coaching and counseling when addressing associates concerns.
• Maintain current licenses and permits as prescribed by local, state and federal agencies.
• Have working knowledge of all corporate brands manuals.
• Scheduling of management team includes coverage of weekend and evening hours.
• Pursue additional personal development.
• Carry out all reasonable requests of which you are capable of performing.
• With input from the team supervisors, conduct reviews in a timely fashion.

Additional Responsibilities:

• Any other duties assigned by Supervisor