What are the responsibilities and job description for the Night Auditor position at LaQuinta Inn & Suites?
Front Desk/Night Audit
* Responsible for the handling of all guest interactions, including check ins, check outs, reservations, and guest requests with the charge to build lasting and memorable relationships and to ensure our guests have an outstanding stay.
*Financial Returns:-Ensure all financial transactions are verified and balanced on a daily basis.
-Confirm credit card and payment method at check-in/out.
-Uncover leads from in-house guests, reservations and operate as an integral member of hotel sales team.
*Team Work:
-Responsible to know, understand, and fulfill the InnTrusted Mission Statement.
-Create guest satisfaction by providing fast, friendly and genuine hospitality.
-Give personal attention, take personal responsibility, and use teamwork when providing guest service.
-Complete shift checklists.
-Stay current with developments by reviewing and updating the communication log and checking work emails.
-Respond to all emergency situations in accordance with established policies and procedures.
-Responsible for maintaining hotel key security system.
-Know hotel emergency procedures.
* Make a connection- Show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way.
* Be helpful-familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way.
*Be efficient- take ownership and play your part to get things done by making things easier for guests, doing as much as possible in advance and multi-task when you need to.
* Be Willing- Willing to do any job that needs to be done in the hotel to make sure that things run smoothly.
This includes many janitorial jobs, helping with laundry, prepping breakfast, taking garbage's out, and shoveling sidewalks.
Job Type: Part-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $13