What are the responsibilities and job description for the Part time Night Auditor position at LaQuinta Inn & Suites Jackson Airport?
Overview
Join our dynamic hospitality team as a Part-time Night Auditor and become the vital link between our guests and exceptional service during the overnight hours. In this energetic role, you will ensure smooth hotel operations, maintain guest satisfaction, and uphold the highest standards of safety and security. Your enthusiasm and attention to detail will help create a welcoming environment for all visitors while managing administrative tasks efficiently. This position offers a fantastic opportunity to develop your hospitality management skills in a lively, fast-paced setting. This job is 11pm to 7am on Friday and Saturday.
Responsibilities
- Conduct nightly audits of guest accounts using property management systems (PMS) such as SynXis, ensuring accuracy and completeness of financial records.
- Welcome and assist guests arriving during the night shift, providing friendly customer service and addressing inquiries with professionalism.
- Manage front desk operations including check-ins, check-outs, and reservations using hospitality reservation systems.
- Handle phone communication with guests, vendors, and internal departments, demonstrating excellent phone etiquette and clear client communication.
- Enforce hotel emergency procedures promptly and effectively in case of incidents or safety concerns.
- Prepare detailed shift reports, incident logs, and audit documentation to ensure seamless transition between shifts.
- Support guest relations by resolving issues promptly, demonstrating strong customer service problem-solving skills, and maintaining guest satisfaction throughout the night.
Skills
- Proven experience in hospitality management or hotel front desk operations with familiarity in property management systems such as OPERA.
- Multilingual or bilingual abilities are highly valued to serve diverse guest populations effectively.
- Strong knowledge of hotel emergency procedures and guest services best practices.
- Excellent customer service skills with a focus on guest relations, problem-solving, and conflict resolution.
- Ability to communicate clearly via phone and in person while maintaining professional phone etiquette.
- Experience with night audit processes, resort environments, or hotel experience preferred.
- Demonstrated ability to handle multiple tasks efficiently in a fast-paced hospitality setting while maintaining attention to detail.
This role is paid and offers an exciting chance to grow within the hospitality industry while providing outstanding service during the overnight hours. If you’re energetic, detail-oriented, and passionate about creating memorable guest experiences—apply now to be part of our vibrant team!
Pay: $10.00 - $12.50 per hour
Expected hours: 16.0 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $10 - $13