Front Desk Staff

Are you passionate about creating welcoming environments and delivering exceptional guest experiences? We are seeking a dynamic and energetic Front Desk Agent to be the first point of contact for our guests. In this role, you will play a vital part in ensuring smooth check-in and check-out processes, providing outstanding customer service, and maintaining guest satisfaction throughout their stay. Your enthusiasm and hospitality expertise will help foster a positive atmosphere that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your skills in hospitality management while making a meaningful impact on our guests’ experiences.

Responsibilities

• Greet guests warmly upon arrival, ensuring a friendly and professional first impression.
• Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software.
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest experience.
• Handle guest inquiries, requests, and complaints with patience, professionalism, and prompt resolution.
• Maintain accurate records of guest reservations, billing, and special requests to ensure seamless service delivery.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs quickly and effectively.
• Conduct night audit procedures when scheduled, balancing accounts and preparing reports to ensure financial accuracy overnight.
• Uphold excellent phone etiquette while managing multiple lines and responding to inquiries swiftly.
• Assist with guest relations initiatives to foster loyalty and encourage positive reviews.
• Ensure the front desk area remains organized, clean, and welcoming at all times.
• Weekends and Holidays are required
• Shifts range from 7a to 3p and 3p to 11p

Qualifications

• Proven experience in hospitality management or hotel front desk operations preferred; previous hotel experience is highly valued.
• Strong customer service skills with the ability to handle diverse guest interactions confidently.
• Multilingual abilities are a plus; bilingual candidates are encouraged to apply to better serve our diverse clientele.
• Excellent communication skills with a friendly demeanor and professional phone etiquette.
• Familiarity with multi-line phone systems and hotel management software is advantageous.
• Knowledge of hospitality industry standards, including guest services, resort operations, and hotel management practices.
• Ability to work flexible hours, including nights, weekends, or holidays as needed for night audit shifts or peak times.
• A proactive attitude with strong organizational skills to manage multiple tasks efficiently in a fast-paced environment. Join us as a Front Desk Agent where your enthusiasm for hospitality will shine! Be part of a team dedicated to creating memorable stays for every guest while advancing your career in the vibrant world of hospitality management.

Pay: $16.50 - $17.50 per hour

Expected hours: 24.0 – 32.0 per week

Work Location: In person

Salary : $17 - $18