Service Coordinator

Job Title: Service Coordinator
Location: LaPlante Electric Inc., Scarborough, ME
Full-Time | Mon – Fri 7:00am – 4:00pm

LaPlante Home Services in Scarborough, ME is looking to hire a full-time Service Coordinator to support our technicians and customers. Are you a customer service rockstar? Are you personable and able to easily establish a good rapport with others? Do you have a positive, can-do attitude? Are you a team player who values others? Do you present yourself professionally? Are you self-motivated, reliable, and detail-oriented? If so, please read on!

ABOUT LAPLANTE ELECTRIC INC.

We are a Maine-based family-run company that specializes in electrical, heat pump, generator, solar, heating/HVAC and plumbing services and installations. In 1974, Mike LaPlante started this business with only one pickup truck and his work ethic. Since 1974, technology has developed, and our team has grown. We provide quality services and value fairness, respect, and honesty. From 24/7 customer service to emergency night or weekend service, we want our clients to be happy. Every day we strive to exceed expectations and serve our community!

We recognize that relationships are a two-way street and that having happy and grateful team members is the way to bring world-class service to our customers. This is why we take care of our staff! For our amazing team, we offer an excellent benefits package, opportunities for advancement, and a fun, engaging work environment.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

A DAY IN THE LIFE OF A SERVICE COORDINATOR

As a Service Coordinator, you'll be the operational backbone of our service team, supporting technicians in the field, ensuring efficient scheduling, managing warranty claims, and acting as the communication hub between departments, customers, and manufacturers. Your work helps ensure we deliver a five-star experience to every customer, every time.

KEY RESPONSIBILITIES

Scheduling & Technician Support

• Manage and adjust schedules for technicians
• provide real-time support to technicians (pricing, quoting, logistics)

Warranty & Equipment Registration

• File warranty and recall claims with manufacturers
• Register all installed equipment (e.g., heat pumps, generators, heating, plumbing and solar systems)
• Track defective product replacements and warranty reimbursements

Customer Communication

• Respond to service requests, phone calls, emails, and other customer inquiries
• Follow up on callbacks, leads, and outstanding payments
• Send maintenance reminders and track customer feedback

Invoicing & Reporting

• Finalize and review daily invoices
• Prepare job estimates and monitor projected revenue
• Generate daily operational and financial reports

Sales & Marketing Support

• Inform sales reps of current promotions and pricing updates
• Share marketing materials and follow up on sales leads

Administrative & IT Support

• Approve/coordinate with teammates regarding PTO requests to ensure coverage

Fleet & Equipment Maintenance

• Schedule and oversee vehicle inspections and services
• Track vehicle use and maintenance logs
• Maintain vehicle maintenance/repair schedules and alert management of any team issues

QUALIFICATIONS FOR A SERVICE COORDINATOR

• High school diploma or GED
• 1–3 months of relevant experience, or equivalent combination of training and education
• Strong multitasking and organizational skills with a talent for managing moving parts and pieces
• Proficiency with Microsoft Office, Google Workspace, and scheduling/CRM tools
• Strong communication skills and a customer-first mindset
• Ability to work both independently and collaboratively

PREFERRED SKILLS AND EXPERIENCE

• Experience in service coordination or dispatch within one or more of the trades listed above
• Familiarity with permitting and related collaboration with cities/towns (a plus, not required)

PHYSICAL REQUIREMENTS

• Prolonged periods of working at a computer
• Occasional bending, lifting (up to 25 lbs), and moving around the office
• Ability to hear and speak clearly with technicians and customers

WORK SCHEDULE

• This full-time administrative position works a typical schedule of Monday - Friday, from 7:00 AM to 4:00 PM.
• Willingness to provide weekend coverage on a rotating schedule would be a huge plus!

BENEFITS

• Health, dental, vision, disability, supplemental, and life insurance
• 401(k) with match
• Paid time off (PTO) and Paid Holidays
• Paid training
• Tuition reimbursement
• Professional development assistance
• Potential for overtime work at 1.5 times the hourly rate

Job Type: Full-time

Pay: $26.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $26 - $32