What are the responsibilities and job description for the Inside Sales position at Lapham Hickey?
Join Lapham-Hickey Steel – A Tradition of Excellence, Innovation, and Opportunity
Lapham-Hickey Steel is a family-owned, industry-leading steel service center with a legacy of 100 years in manufacturing and steel processing. With locations across the U.S., including Illinois, Connecticut, Wisconsin, Minnesota, Michigan, Ohio, South Carolina, Tennessee and Georgia, we are committed to delivering high-quality steel products while fostering a culture of growth, teamwork, and innovation.
We are looking for a versatile professional to join our team in a dual-capacity role. In your primary role as an Inside Sales Representative, you will assist our sales team by providing excellent customer service to your assigned book of accounts. As an HR Administrator, you will ensure our internal operations run smoothly by managing employee records and onboarding for new hires.
Join us and be part of a company that values integrity, customer commitment, and continuous improvement. Your future in steel starts here!
Duties and Responsibilities Include (but are not limited to):
Inside Sales & Lead Generation- Fielding customer inquiries and RFQs in a timely manner.
- Provide customer status on pending orders.
- Prepare and follow up on quotes for coil/slit orders
- Assist customers with quality inquiries.
- Enterand and track customer orders through to shipment customer orders
- Keep the Sales CRM updated with contact information and interaction history.
- Stay informed on industry trends to help refine sales pitches and target strategies.
- Credit/Debit responsibilities
- NCMR tracking
Qualifications; Knowledge, Abilities, Skills:
- Minimum 2 years working within Customer Service.
- Prior inside sales or customer service experience preferred, ideally in metals/manufacturing/distribution
- Communication: Exceptional written and verbal communication skills.
- Organization: The ability to multitask and manage competing deadlines across two different departments.
- Comfort working in a fast-paced, deadline-driven environment
- Tech Savvy: Proficiency in Microsoft Office; and CRM platforms is a major plus.
- Discretion: High level of integrity when handling sensitive employee information.
- Detail-oriented, especially around pricing, specs, and order accuracy
- Willing to travel for training (Chicago, St. Louis etc.).
Working Conditions: Plant environment
JSA (Job Safety Analysis) Office
For office personnel, their job will be in an inside environment with some noise. They will need to be able to grasp, reach and twist while sitting on a regular basis.
Some of the risk factors for their job will include repetitive motions, static postures, and reaching above the shoulder.
Their main hazard but not limited to will be their back and hands, after that some other hazards will include eye, foot, body, fall and noise hazards when going out on the shop floor. Along with the body hazards, some hazards that come from the job will be improper bending/twisting, tripping over the product/material when on the shop floor and staring at a computer screen for too long.
Some preventive measures will be having the proper PPE (safety glasses, shoes, hearing protection, etc.) on when necessary while making sure they are using the right posture technique when at their desk. They should also be aware of anti-fatigue methods since they will be prone to static postures.
8am – 5pm
Salary : $50,000 - $90,000