What are the responsibilities and job description for the Receptionist/Office Clerk position at Lapeer County Road Commission?
Job Overview:
The Lapeer County Road Commission (CRC) is seeking a qualified individual to fill the position of Receptionist/Office Clerk. In this role you are the first point of contact for residents, contractors, and visitor's, providing professional customer service while supporting a variety of administrative and clerical functions. This is a full-time union position, under the general direction of the Engineering Foreman.
Primary Job Duties:
- Call Management: Answer, screen, and route heavy incoming calls to the appropriate department (e.g., Engineering, Maintenance, Permits).
- Service Requests: Receive citizen inquiries regarding road conditions (e.g., potholes, drainage, weather related road hazards), accurately log details, and communicate to the proper Foreman.
- Update Daily Road and Weekly On Call Notifications
- Assist with general permit inquires, help residents with application process and collect/process permit payments
- Scan, upload, and file supporting documents
- Maintain and encourage cooperative, positive public relations in dealings with residents, businesses, and other government agencies or officials
Qualifications & Requirements:
- Minimum of three (3) years of experience in front-desk reception, clerical support and data entry. Prior experience with a municipal government or a Department of Transportation is a plus
- High School Diploma or Equivalent required
- Must possess and maintain a valid State of Michigan Driver’s License
- Must be at least 18 years of age
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn industry-specific municipal and asset management databases
- Highly organized and excellent multi-tasking skills
- Summer Hours must be able to work from 6am to 4pm Monday through Thursday and during Winter Hours 7am to 3pm Monday through Friday, no exceptions this is a Union position
The Lapeer CRC is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $23.99 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Front Desk Reception and clerical support: 3 years (Required)
Ability to Commute:
- Lapeer, MI 48446 (Required)
Ability to Relocate:
- Lapeer, MI 48446: Relocate before starting work (Required)
Work Location: In person
Salary : $24