Case Manager

Lao Family Community Development, Inc. (LFCD) is a community development non-profit agency established in the City of Richmond in Contra Costa County in 1980. Today Lao Family has expanded its operations and service footprint to two additional counties including Alameda and Sacramento. LFCD’s headquarter office is in Oakland, CA. It delivers programs and services from 7 locations in 35 languages. The agency provides both community development real estate facilities and a diverse array of workforce, education, and human service that directly support predominantly low-income US born high barrier families and individuals, refugees, immigrants, transitional age youth, seniors and other special populations such as individuals with disabilities. 

Job Summary: Under the direction of the Site Supervisor, we are seeking a passionate and solutions-oriented Case Manager to support individuals and families with housing navigation, case management, health and wellness, and financial wellbeing, to promote long-term housing stability and self-sufficiency. The ideal candidate is resourceful in navigating complex systems and dedicated to empowering clients toward independence. 

Roles and Responsibilities: 

• Conduct comprehensive intake and assessment such as evaluating clients' housing needs, income sources, barriers to stability, and available supports to develop personalized service plans.
• Develop and implement individualized case plans. Collaborate with clients to set housing, financial, and personal goals, identifying strategies and timelines to achieve them.
• Provide housing navigation services including assisting clients in locating, applying for, and securing stable housing, such as landlord engagement and lease-up support.
• Support economic sustainability by guiding clients through budgeting, credit repair, and income growth strategies such as employment referrals, education, and job training programs.
• Coordinate wraparound supportive services by connecting clients to community resources including behavioral health care, childcare, legal aid, transportation, and benefit enrollment.
• Maintain regular client contact. Conduct home visits, phone check-ins, and in-person meetings to monitor progress, address barriers, and adjust service plans as needed.
• Advocate for clients and act as a liaison with landlords, housing authorities, and other agencies to support clients' access to housing and other supportive services.
• Provide crisis intervention and respond to urgent client needs and housing emergencies with empathy and a solution-focused approach.
• Maintain accurate, up-to-date case files and input data into relevant case management systems, in a timely manner.
• Collaborate with multidisciplinary teams by participating in case conferences, team meetings, and program evaluations to ensure holistic and coordinated care.
• Other assigned duties.

Requirements and Qualifications: 

• Bachelor's Degree highly desired; concentration in social work, psychology, sociology, or other related fields preferred. 
• 1 year experience working with sensitive needs populations including but not limited to low income, unhoused, unemployed, youth, English as a second language, women and children, etc., highly desired.
• Bi-lingual in Ukrainian or Russian highly desired.
• Self-starter, ability to work with minimal supervision; excellent communication, multi-task, community relations, networking and public speaking skills.
• Demonstrated ability to work with families, women, and children and without discrimination towards peoples of diverse cultures, races/ethnicities, socio-economic positions, ages, religions, genders, physical/mental challenges/disabilities and sexual orientations.
• Understand, explain, and apply complex local, state, and federal regulations, policies, and procedures.
• Able to travel to meet with service providers and participants; ability to work independently as well as part of a team; must have a flexible schedule on some evenings and weekends.
• Proficient computer skills in MS Word, Excel, Power Point, database management and internet explorer.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire; must pass background check. 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on the computer; use hands to handle or feel and talk or hear; moving objects up to 25 pounds.

Compensation: Salary is based on experience and education, along with a comprehensive benefits package including health plan/vision, dental, paid vacations, holidays, sick leave, and employer-contributed pension/group life insurance. 

To Apply: Submit your cover letter and resume. This position is open until filled and may be closed at any time.  

Lao Family Community Development Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age (over 40), disability status, protected veteran status or any other characteristic protected by law. LFCD is compliant with the Fair Chance to Compete for Jobs Act of 2019 and the Americans with Disabilities Act of 1990 (ADA).