What are the responsibilities and job description for the Luxury Sales Associate position at Lanvin Inc?
Full-Time Luxury Sales Associate
LANVIN is seeking talented candidates for a Full-Time Retail Sales Associate Opportunity at our boutique in New York!
Position Overview:
LANVIN, the oldest French couture house, is seeking a passionate and client-focused Full-Time Retail Sales Associate to join our boutique team. As a key brand ambassador, you will deliver world-class service, drive sales, and foster long-lasting relationships with clients. This role offers the opportunity to work with exquisite collections and contribute to an exceptional in-store experience.
Key Responsibilities:
- Deliver exceptional customer service that reflects LANVIN’s standards and values.
- Achieve and surpass personal sales targets and KPIs by cultivating client relationships, scheduling appointments, managing consignments, and consistently engaging in client development activities.
- Serve as a Keyholder, accountable for opening and closing procedures in alignment with company policy.
- Utilize the LANVIN Client Journey and advanced selling techniques such as cross-selling, upselling, and styling to maximize every transaction.
- Maintain and update client profiles, ensuring a personalized approach with every interaction.
- Stay current on product knowledge across all collections and share this expertise with clients.
- Process transactions accurately and efficiently, adhering to company policies for returns, refunds, and VAT claims.
- Answer incoming calls professionally and direct inquiries appropriately.
- Support daily store operations, including merchandising, visual standards, light cleaning, restocking, and participating in regular cycle counts.
- Actively contribute to a collaborative team culture rooted in respect, feedback, and shared success.
Qualifications & Skills:
- Prior retail sales experience in a luxury environment strongly preferred.
- Strong product knowledge and ability to speak to both Men’s and Women’s Ready-to-Wear (MRTW/WRTW).
- Experience with Made-to-Measure (MTM) and/or Bespoke offerings is required.
- Passion for fashion and awareness of current trends and industry updates.
- Strong verbal and written communication skills.
- Positive, high-energy, and team-oriented with a proactive work ethic.
- Professional, respectful, and eager to grow within the LANVIN brand.
Benefits & Perks:
- Medical, dental, and vision insurance
- Paid time off (vacation, sick, and personal days)
- 401(k) retirement plan
- Employee Assistance Program
- Career development and training opportunities
About LANVIN:
Founded in 1889 by Jeanne Lanvin, LANVIN is the oldest French couture house still in operation today. With over a century of innovation and elegance, LANVIN has built a legacy rooted in artistic expression, sophisticated craftsmanship, and Parisian refinement. What began as a small millinery shop has evolved into a globally recognized fashion house known for its bold silhouettes, refined tailoring, and emotionally resonant designs that blend tradition with modernity.
Lanvin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.