Shift Supervisor - Liberty Plaza

Classification: Non-exempt

Reports to: Operations Manager and Director of Program Operations

Location: Jamaica, Queens

Who We Are: Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. If you believe a steady home can be the start of everything else, you’ll fit right in with our mission-first team. Lantern was also recognized as a Top 2025 Workplace by City & State New York - a great place to do meaningful work with people who care!

About The Role:

Lantern Community Services is seeking an experienced and dependable Shift Supervisor for a single male adult shelter in Jamaica, Queens. The Shift Supervisor is responsible for overseeing designated shelter operations during assigned shifts and supervising a team of Residential Aides. This role works in close coordination with Social Services, Maintenance, and Security staff to ensure safe and consistent service delivery. The Shift Supervisor reports to the Director of Program Operations and is expected to have prior experience in site management, staff supervision, and working with clients experiencing mental health challenges

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee daily shelter operations during assigned shifts, including bed sign-ins, curfew checks, supply distribution, meal rosters, property storage, locker and dorm inspections, incident reporting, and facility log maintenance.
• Supervise and support Residential Aides to ensure safe, consistent, and effective service delivery.
• Ensure clients have timely access to essential services, including meals, laundry, toiletries, and medications.
• Lead staff in Safe Crisis Management and respond to emergencies and critical incidents.
• Ensure accurate processing and documentation of new and returning clients, including DHS submissions and bed assignments.
• Monitor CARES for bed sign-ins, vacancies, and curfew compliance.
• Coordinate with Maintenance, Security, vendors, and emergency responders as needed.
• Monitor video surveillance systems and fire prevention/detection alarms.
• Complete required documentation, including logs, incident reports, and DHS reports.
• Assist with fire drills, emergency response, and facility safety procedures.
• Conduct regular interior and exterior rounds to identify safety hazards, cleanliness issues, and unauthorized activity.

Required Education and Experience:

• High School Diploma, HSE, or GED required; Bachelor’s degree preferred.
• Minimum of three (3) years of shelter experience (e.g., Residential Aide, Case Manager, or similar role).
• At least one (1) year of supervisory experience in a DHS shelter or supportive housing setting.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated ability to manage crises and emergencies effectively.
• Computer proficiency, including Microsoft Word and Excel; ability to learn new systems and databases.
• F-80 Fire Safety Coordinator certification required or ability to obtain.
• NYC Food Handler’s Certificate required or ability to obtain within three (3) months of employment.
• Strong interpersonal and written communication skills.
• Demonstrated empathy for vulnerable populations.
• Bilingual (English/Spanish) preferred.
• CPR/First Aid certification preferred.

Work Environment: This job operates in a shelter environment and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. Occasionally, the employee will have to lift and/or move up to 10 pounds.

Note:

Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.