What are the responsibilities and job description for the FT Professional Support - Academic Relations Specialist position at Lansing Community College?
Work status: Regular/Continuing
Location: LCC Downtown Campus
Categories: Support Staff
Work type: Full Time
Title: FT Professional Support - Academic Relations Specialist
This Posting is Open Until Filled
The date after which applications are not guaranteed review is: 11/16/2025
Hours Per Week: 40 Hours
Compensation Type: Hourly Salary
New Hire Starting Pay: $20.49 - $22.72
Employee Classification: FT Support Staff- Union
Level: FT Support-5
Division: Academic Affairs Division - 40000
Department: Learning Commons - 20540
Campus Location: LCC Downtown Campus
Position Type: Regular/Continuing
Bargaining Unit: ASP
JOB SUMMARY:
Driven by compassion, inclusivity, integrity, teamwork, and work-life balance this position is responsible for providing exceptional customer service to internal and external customers for the Learning Commons by utilizing independent and analytical decision making skills. Access, interpret, and apply institutional requirements to inform and instruct students to access and utilize academic resources, schedule and assign tutorial services, and collaborate with other campus departments and programs to support and promote student success. Ability to work both independently and collaboratively to resolve complicated and unique issues/situations in a timely manner. This position will effectively communicate complex and confidential information with a customer service focus. Must demonstrate a commitment to the diversity, equity, and inclusion of a multi-cultural population, as well as work effectively in a team-based environment, seeking continuous improvement and adherence to the community college philosophy.
Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.
REQUIRED QUALIFICATIONS:
Demonstrated customer service experience.
Experience using Microsoft Office Suite software (e.g. Outlook, Word, Excel, Access, PowerPoint).
PREFERRED QUALIFICATIONS:
Demonstrated experience with diverse populations.
Experience using College software (e.g. Banner, D2L, and Argos).
Understanding of Customer Relations Management (CRM) systems and/or appointment scheduling processes and software.
Experience with graphic design software (e.g. Adobe Creative Suite, Photoshop, Illustrator or other graphic design tools).
Multi-lingual.
Advertised: 10 Nov 2025 Eastern Standard Time
Applications close:
Salary : $20 - $23
