What are the responsibilities and job description for the RMA Admin position at Lanner Electronics USA Inc?
Responsibilities include:
• Respond to requests via incoming telephone calls and emails daily.
• Create Sales Orders for RMAs
• Document RMAs by adding an RMA Note to the Sales Order as well as gathers pertinent information about the issue(s).
• Set up Intercompany sales order for returns or repairs going to other Lanner entities.
• Create Non-Conformance Reports (NCRs) in the Lanner's automated order system.
• Provide customers with RMA numbers and instructions for returning products.
• Quarantine stock when necessary.
• Coordinate repairs and tested replacements with engineering and other business Units.
• Prepare and email the daily RMA Summary.
• Monitor back orders and repair orders.
• Communicate with accounting, inventory control, shipping, carriers, engineering, business units, and entities to resolve issues and prevent re-occurrences.
• Proactively contact customers when a product recall is initiated.
• Maintain a safe and clean work area at all times.
• Work on special projects and performs other related duties as assigned.
• Database maintenance.
• Update RMA report (weekly/monthly)
• Requires unpack and pack of RMA unit. (Unit may weigh around 20 lbs.)
• Hold meetings with customers.
• Cross-departmental support.
Salary : $20 - $27