What are the responsibilities and job description for the Trolley Driver (On-Call) position at Lanier Islands?
SUMMARY:
The Trolley Driver (On-Call) is responsible for safely and efficiently operating Transit vehicles, ensuring safe and timely transport of passengers. This involves picking up and discharging passengers at assigned stops and helping passengers, especially those with disabilities, when necessary, thereby enhancing the customer's overall experience at Lanier Islands.
DUTIES AND RESPONSIBILITIES:
- Operates a shuttle or trolley along an assigned route, following the approved schedule, in a safe, timely and courteous manner, picking up and discharging passengers at assigned stops and other safe locations along the route.
- Exhibits a positive, professional and collaborative attitude with all customers.
- Assists passengers with disabilities on and off the vehicle, which may include pushing an individual in a wheelchair and assisting a person who has difficulty walking or carrying parcels; assists in the application of safety straps once the passenger is in place.
- Observes all speed limits and traffic laws; practices defensive driving techniques.
- Contacts Resort Management in the event of any problem that may significantly delay or change the schedule.
- Observes proper protocol during two-way radio communication.
- Immediately reports any incidents or accidents occurring to the vehicle or to any passengers.
- Conducts routine pre-and-post-trip safety inspections of the vehicle and completes a daily vehicle inspection report. Reports any actual or anticipated mechanical issues to the appropriate supervisor as soon as possible.
- Always maintains the assigned vehicle in a clean and safe manner.
- Other duties as assigned by management.
POSITION QUALIFICATIONS:
- Must possess a valid driver's license and a safe driving record.
- CDL Class B license with passenger endorsement
- Brake certification (for repair) is a plus but not required.
- Strong interpersonal skills with the ability to effectively handle complaints and problems.
- Calm demeanor with the ability to remain so in stressful circumstances.
- Must present a neat and clean appearance.
- Excellent time management skills are a requisite.
- Ability to read, write and speak the English language fluently.
- Possess prior knowledge of the service area or have the capacity to learn quickly.
- Must be able to pass the Federal DOT physical examination.
PHYSICAL REQUIREMENTS:
- Ability to sit for a minimum of eight hours per day.
- Occasional standing, walking, crouching, kneeling, pulling and pushing.
- Motor coordination, finger and manual dexterity required, eye, hand and foot coordination as well.
- Ability to remain mentally alert and maintain concentration for extended periods.
- Capacity to seize, hold, grasp, turn or otherwise work with hands to tum steering wheel and manipulate levers and controls.
- Capacity to use legs and torso to climb steps in bus, assist passengers when necessary and maintain body equilibrium prevent falling when working on slippery surfaces in adverse weather conditions.
- Ability to push a minimum of fifty pounds and lift at least fifteen pounds.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years of age with a valid class B CDL w/Passenger Endorsement and satisfactory MVR.
EDUCATION and/or EXPERIENCE
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of US currency and weight measurement, volume, and distance.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License and satisfactory MVR.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 60 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but varies.