What are the responsibilities and job description for the Business Development Professional position at Lani Automotive?
Mt. Pleasant Chevy GMC CDJR is looking for a motivated, energetic, and people-focused Business Development Center Representative to join our growing team.
Every great customer experience starts with a conversation. As a BDC Representative, you will be one of the first voices our customers hear and an important part of the connection between our dealership and the people we serve. Your job is not simply to make phone calls. Your job is to create opportunities, build relationships, reconnect with customers, and help bring them through our doors.
You will work with our service team to identify opportunities, follow up with customers, schedule appointments, make outbound calls, and turn conversations into meaningful visits. Whether you are reaching out to a customer due for service, following up on a previous visit, helping schedule a maintenance appointment, or reconnecting with someone who has not visited us in a while, you are creating the next opportunity for our team to earn that customer's business.
At Mt. Pleasant Chevy GMC CDJR, we believe the best teams are built around people who want to learn, improve, and win together. We are a proud American Brand Dealer, giving our employees access to training, support, career development, and opportunities to grow throughout our organization.
What You Will Do
- Make a high volume of professional outbound calls to current and potential customers.
- Build genuine customer relationships through phone conversations, texts, and other communication channels.
- Schedule sales and service appointments and follow up consistently until the customer has been contacted.
- Contact customers regarding recommended maintenance, declined services, recalls, campaigns, and future service needs.
- Follow up with customers after their visit to ensure continued engagement and identify future opportunities.
- Maintain accurate customer records and document calls, outcomes, appointments, and follow-up activities.
- Work closely with Service Advisors, Sales Consultants, Managers, and other dealership departments.
- Use dealership systems and customer lists to identify opportunities and prioritize follow-up.
- Meet established daily activity and appointment-setting goals.
- Represent Mt. Pleasant Chevy GMC CDJR with professionalism, enthusiasm, and a customer-first attitude.
- Follow our proven processes while continually looking for ways to improve your results.
Who We Are Looking For
We are looking for someone who is comfortable talking to people, competitive with themselves, organized, persistent, and genuinely enjoys helping customers.
You do not have to be a career automotive professional to succeed here. If you have experience in customer service, sales, hospitality, call centers, retail, or another people-focused environment, we want to talk with you.
The right person understands that a "no" is not necessarily the end of a conversation. They know how to listen, ask good questions, create value, and confidently ask for the appointment.
Most importantly, you should want to be part of a team where effort matters, training matters, and improvement is expected.
Why Mt. Pleasant Chevy GMC CDJR?
We believe in developing our people. Our team is supported by structured training, paid training opportunities, experienced leadership, and the resources of the Coleman Auto Group.
As we continue to grow, so do the opportunities for our employees. A BDC Representative can build valuable experience in customer relations, sales, service, communication, and dealership operations while creating a path toward future opportunities within our organization.
If you are ready to turn conversations into opportunities, customers into appointments, and appointments into relationships, we want to meet you.
Join the team at Mt. Pleasant Chevy GMC CDJR and become part of a dealership where we don't just wait for customers to walk through the door. We go out and earn the opportunity to serve them.
Expected hours: 30.0 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person