What are the responsibilities and job description for the Scheduling Coordinator position at Language World?
About Us: Language World is a leading language solutions provider and employer of elite professionals. We are highly experienced innovators focused on bridging the divides of language and culture. For 25 years, we’ve given voice to our clients and the Limited-English Community.
Position Overview: Working in a team environment, Scheduling Coordinators are responsible for all intake and scheduling of client requests as well as interpreter logistics.
Schedule: Full-time, Monday-Friday, 40 hours per week. Hybird and on site in Rancho Cordova.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
· Field incoming calls appropriately.
· Book client requests via phone and email, assist team as needed.
· Place outbound client/interpreter phone calls. This will typically be following up on assignment nuances, cancellations, and inquiries, but can be related to rescheduling services for clients.
· Develop Interpreter Schedules based on all available information (i.e., compliance, client need, interpreter need and all other variables).
· Dispatch, monitor, and follow up on the progress of open assignments.
· Liaise with internal staff to coordinate workflow.
· Enter issue notations, client communications and appointment details in the scheduling system
· Ensure proper confirmation/declination communication is made to clients.
· Schedule qualified interpreter’s client requests, fulfill needs with ample notice or in emergency situations with consideration for location, skill-set required for service and interpreter availability
· Provide exceptional quality and customer care in the most effective and efficient manner possible.
· Communicate with clients in a timely manner for any schedule changes, appointment changes, no shows, cancellations, etc.
· Utilize emails, text messages and other communicative tools
· Perform other related duties as assigned.
· Regular, predictable attendance is required.
· Ability to get along and work effectively with others.
Education and/or Experience:
· 1 year Customer Service experience
· HS Diploma/GED (or higher preferred) or relevant work experience
· At least 2 years applicable administrative and/or relevant experience.
· Ability to work successfully with others of diverse cultures and perspectives to achieve a common purpose.
·Proficiency in MS Office (Word, Excel, Outlook) applications
·Internet-Savvy
Fluency Scheduling Systems (proprietary software, internal to LWS) – will train
Salary : $20 - $22