What are the responsibilities and job description for the Scheduling Coordinator position at Language World Services Inc?
Description
About Us: Language World Services is an entrepreneurial organization and as we continue to grow and change, we are constantly having to revisit our internal positions to ensure that they make sense for the organization and, more importantly, continue to add value to our infrastructure. Please note that your job duties may change over time.
Position Overview: Working in a team environment, Scheduling Coordinators are responsible for all intake and scheduling of client requests as well as interpreter logistics.
Schedule: Full-time, Monday-Friday, 40 hours per week.
Work Location: Hybrid.
Requirements
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
· Field incoming calls appropriately.
· Book client requests via phone and email, assist team as needed.
· Place outbound client/interpreter phone calls. This will typically be following up on assignment nuances, cancellations, and inquiries, but can be related to rescheduling services for clients.
· Develop Interpreter Schedules based on all available information (i.e., compliance, client need, interpreter need and all other variables).
· Dispatch, monitor, and follow up on the progress of open assignments.
· Liaise with internal staff to coordinate workflow.
· Enter issue notations, client communications and appointment details in the scheduling system
· Ensure proper confirmation/declination communication is made to clients.
· Schedule qualified interpreter’s client requests, fulfill needs with ample notice or in emergency situations with consideration for location, skill-set required for service and interpreter availability
· Provide exceptional quality and customer care in the most effective and efficient manner possible.
· Communicate with clients in a timely manner for any schedule changes, appointment changes, no shows, cancellations, etc.
· Utilize emails, text messages and other communicative tools
· Perform other related duties as assigned.
· Regular, predictable attendance is required.
· Ability to get along and work effectively with others.
Education and/or Experience:
· 1 year Customer Service experience
· HS Diploma/GED (or higher preferred) or relevant work experience
· At least 2 years applicable administrative and/or relevant experience.
· Ability to work successfully with others of diverse cultures and perspectives to achieve a common purpose.
Compensation: $20-$22
To Apply: If you meet the qualifications, please submit your resume and cover letter to HR@languageworld.com
Salary : $20 - $22