What are the responsibilities and job description for the Services Specialist position at Language Matters?
General Job Description:
The Services Specialist plays an active role in the continued growth of Language Matters. In our fast-paced, startup-minded environment, Specialists work directly with leadership and key decision-makers, bringing agility, initiative, and a willingness to wear multiple hats.
Specialists may deliver and manage services across areas such as tutoring, bilingual call center support, research, and translation, while also taking ownership of entire programs and managing client relationships—from day-to-day delivery to ongoing growth and success.
We are looking for adaptable, motivated people who thrive in a startup-paced company—where priorities evolve, ideas move quickly, and individuals have the opportunity to make a visible impact on the company and its clients.
Hybrid (Warsaw, IN)
Full-Time Position: 40 hours per week
Major Duties and Responsibilities:
- Collaborate directly with LM leadership and business partners to support client and company priorities
- Manage assigned client programs and relationships, coordinating service delivery and serving as a key point of contact
- Deliver and support services across LM’s business, including bilingual call center, tutoring, interpreters coordination, translation, and research programs
- Support business development, client communications, and other growth initiatives
- Identify opportunities and recommend solutions to improve client experience, service quality, and operational efficiency
- Support the onboarding, training, and development of other Specialists
Key Competencies:
- Strong interpersonal skills — able to build positive working relationships
- Highly organized — capable of managing multiple tasks and priorities simultaneously
- Team‑oriented — provides regular progress updates and proactively communicates blockers to the LM Management team
- Growth mindset — demonstrates willingness to learn and continuously improve
- Flexible and adaptable — adjusts effectively to changing needs, priorities, and environments
- Excellent communication skills — strong written and verbal communication abilities
Required Qualifications:
- Bachelor’s degree or equivalent work experience
- Bilingual— Proficient in both Spanish and English
Additional Information/Perks:
- Rapid advancement potential — opportunities for accelerated growth within the organization
- Hybrid work schedule — minimum of two in‑office days per week
- Profit sharing — participation in company profit‑sharing programs
- Dynamic start‑up environment — fast‑paced, innovative workplace
- Paid time off