Job Summary:

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Langley Federal Credit Union is currently hiring for a Full Time Salesforce Administrator to work a Hybrid schedule from our City Center Corporate office in Newport News, VA.

Serves as the overall administrator and support liaison for the Salesforce platform. Designs and implements effective business processes and workflows using standard objects and fields in addition to customizing objects and fields (including formula fields), page layouts, security rules, workflow, and validation rules. Optimizes service delivery by developing and maintaining workflows that enable the organization to deliver a competitively better experience to members and staff. Partners with stakeholders and vendors to deliver major implementations or initiatives. Partners with member experience and other personnel to understand and apply insights that enable Langley teams to deliver great member experiences that help our members save, borrow, and spend wisely.

Essential Functions, Duties, and Responsibilities:

• Provides expertise for all Salesforce user-related issues and questions.
• Ensures optimal performance of Salesforce systems and products.
• Upgrades and configures Salesforce systems for optimized integration.
• Designs and implements effective business processes and workflows using standard objects and fields in addition to customizing objects and fields (including formula fields), page layouts, security rules, workflow, and validation rules.
• Creates, sets, maintains, monitors, and reports on internal SLA’s and KPI’s.
• Creates and customizes reports and dashboards.
• Completes administrative functions within the Salesforce platform.
• Monitors and audits user rights and license usage.
• Facilitates meetings and guides conversations to identify requirements and explore what is possible.
• Completes regular system audits and promotes data integrity, data governance, and compliance.
• Defines system roles and user rights in conjunction with Information Security.
• Prepares for release testing and works with Business Support to coordinate.
• Works with teams across the credit union, in conjunction with Business Support, to coordinate the evaluation, scope, and completion of new enhancement requests.
• Oversees the Salesforce data feeds and integrations for accuracy in conjunction with business partners.
• Conducts user acceptance and usability testing of new features to ensure effective and efficient flows. Prepares test procedures, scripts, and test data. Documents testing outcomes and recommendations.
• Creates system and end-user documentation.
• Understands system and usage performance metrics. Collaborates effectively toward designing improvements and optimizing member experience.
• Develops business user requirements, system documentation, and change management plans following proper change management procedures.
• Coordinates Salesforce training, documentation, and guidance as needed.
• Follows proper change management procedures.
• Responds in a timely fashion to end users’ needs and support tickets.
• Diagnoses and resolves user technical problems, involving Business Support as needed.
• Serves as an advocate for Langley members and employees, particularly with respect to supporting staff in the delivery of the member experience.
• Establishes and maintains relationships with business areas to align strategic goals, strategy, and tactical plans.
• Completes special projects as assigned.

Qualifications:

• Bachelor’s degree in computer science, IT, Business, or related field (or equivalent professional and technical experience).
• Two years’ experience as a Certified Salesforce Administrator.
• Experience deploying software such as a CRM using an agile development approach.

Our Keys to Success:

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to speak, listen, sit, and use hands and fingers to operate standard office equipment such as a computer, mouse, phone, etc. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an indoor, climate-controlled office environment where the noise level is typically quiet.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.

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