What are the responsibilities and job description for the Warehouse CSR position at Langham Logistics, Inc?
The Warehouse Distribution Center (DC) Customer Service Representative (CSR) ensures that product received into and shipped out of our warehouse is scheduled, received, tracked, and invoiced accurately and timely and according to all customer specifications. The DC CSR will interface with manufacturing customers, point-of-purchase customers, carriers and other vendors to ensure the smooth flow of merchandise into and out of the Langham warehouse and according to customer requirements. DC CSR’s will generally be assigned to certain customers, but all must be able to be cross trained on all customers to ensure coverage during absences. DC CSR’s may be asked to work various shifts or overtime based on customer needs. The DC CSR will also interface with other Langham employees to ensure that information flow is timely and accurate in order to meet all customer requirements and expectations.
Key Outcomes Expected
- Ensure the timely and accurate flow of product into and out of the Langham warehouse according to customer requirements and needs:
- Retrieve customer information, via the web interface, e-mail, or fax, and schedule carrier pickups and delivery.
- Conduct QC checks of received orders comparing customer-related requirements against actual packing slips and bills of lading.
- Conduct QC checks on receipt paperwork and perform any customer requested requirements.
- Notify customers of any damaged good or shorts on inventory and work to resolve issues.
- Generate/print pick tickets by entering customer picking, packing, and shipping requirements into the system and distribute to the appropriate Warehouse Associates.
- Conduct manual entries into the system for inventory control on products and items that are not picked via an RF gun.
- Confirm all closed tickets, generate packing slips and shipping labels.
- Notify customers of order status either through e-mail confirmation or providing tracking numbers, based on the customer’s technological requirements.
- Maintain routing guides where appropriate, e.g. how to pack items, how to ship, which carriers to use, etc., according to customer specifications.
Critical Skills, Knowledge and Abilities
- Demonstrates effective verbal, written, and interpersonal skills. Can effectively communicate with a variety of individuals with diverse backgrounds and roles (customers, carriers, vendors, employees).
- Demonstrates customer service orientation.
- Able to read, interpret, and use forms and other visual instructions in order to perform required work.
- Proactive in anticipating and alerting others to problems with projects or processes.
- High detail orientation and accuracy.
- Takes initiative and needs little supervision.
- Able to prioritize, organize tasks and time, and follow up. Performs responsibilities efficiently and timely; able to juggle multiple requests and meet multiple deadlines.
- Able to think logically and analytically in solving problems.
- Works well in a team environment and as part of a team.
- Proficient in basic computer skills, i.e. Microsoft Word, Excel, Internet usage (e-mail).
- Demonstrates proficiency in basic mathematic
Experience and Education
- Highschool diploma or GED required
- Prefer at least 2 years' customer service experience in a warehouse environment
Physical Demands and Work Environment: Must be able to work proficiently with computers and other office equipment. Work is performed in a warehouse and/or office environment.
Disclaimer: This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.