Transportation Claims & Carrier Relations Specialist

**THIS IS AN ONSITE POSITION**

Supports daily transportation operations with a primary focus on LTL and Truckload claims, carrier relationships, freight classification, routing guides, preferred carriers, Accounting support, EDI unmatched transactions, and prior-day pickup review. Works closely with carriers, carrier account representatives, Accounting, Customer Service, and Operations to research and resolve transportation issues and ensure timely follow-through.

Key Outcomes Expected 

• Manage LTL and Truckload freight claims from identification through final resolution, including documentation, filing, tracking, disputes, and status communication.
• Maintain carrier relationships and work directly with carrier account representatives on claims, service issues, billing discrepancies, credits, and escalations.
• Create, maintain, and update routing guides, preferred carrier information, service levels, and account-specific routing requirements.
• Research NMFC classifications, freight class, reclassification, weight, dimension, and related billing discrepancies.
• Audit carrier invoices for accuracy, including rates, freight class, accessorial charges, duplicate charges, and other billing discrepancies; support Accounting with research, credits, corrections, and supporting transportation documentation.
• Review and research EDI unmatched transactions and coordinate resolution with carriers and internal teams.
• Review yesterday's pickups daily; identify missed, delayed, or unconfirmed pickups and follow up until resolved.
• Provide Transportation Customer Service assistance as needed, including tracking, carrier communication, pickup/delivery issues, appointments, and shipment exceptions.Serve as the primary point of contact for carriers regarding claims and service issues, fostering positive and collaborative relationships.

Critical Skills and Knowledge

•   Strong working knowledge of LTL transportation, freight claims, NMFC/freight classing, and carrier operations
•   Knowledge of Truckload transportation and claims processes
•   Strong carrier relationship management and professional communication skills
•   Ability to research and resolve complex shipment, billing, and service discrepancies
•   High attention to detail, organization, ownership, and follow-through
•   Ability to prioritize multiple deadlines and work cross-functionally
•   Strong critical thinking, problem-solving, and sense of urgency

Education and Experience 

• High school diploma or equivalent required; related college education or industry training preferred
• Previous experience in transportation, logistics, freight brokerage, or supply chain operations required
• LTL transportation experience required; freight claims experience strongly preferred
• Experience working with carriers and carrier account representatives preferred
• Knowledge of NMFC classifications, routing guides, freight audit/billing, and transportation EDI preferred
• Experience with a Transportation Management System (TMS) and Microsoft Office preferred

Physical Demands and Work Environment: Primarily sedentary office position requiring prolonged sitting and computer use. Must be able to communicate by phone, email, and business systems and perform standard office functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Professional office environment with frequent computer and telephone use. Regular interaction with internal departments, customers, carriers, and carrier representatives. Work may involve multiple priorities, time-sensitive shipment exceptions, claims, and escalations.