Team Lead 3rd Shift

***This is a 3rd shift position 10pm-6:30am***

The Warehouse Team Lead contributes to meeting Langham goals of exceptional customer service, quality, process improvement, and profitability by ensuring that all associates unload and load shipments from and to the client coming in and out of the warehouse without damage; accurately checked, recorded, and entered into the database; and put away into the correct location. The Team Lead is a direct link between the Associates and the Supervisor, distributing daily work orders, ensuring orders are correctly completed and recorded, and ensuring that shipments get out according to schedule.

The Team Lead ensures productivity and quality goals are met on a daily, weekly, and monthly basis; maximizing productivity and efficiency through the use of RF guns and cross training. This position will assist/lead training new hires withing the department and cross train veteran associates in other functions; and is charged with planning for adequate manpower to meet daily schedules and appropriately matching associate skills with duties of the job.

The Team Lead delegates investigation of problems, such as receiving and put away errors and shipment errors to associates. The Lead also ensures that all work is done according to safety and security guidelines, with particular attention to guidelines regarding hazardous materials and those mandated by the Department of Homeland Security.

Represent Langham Logistics:

• Provide courteous, professional service to both internal and external customers.
• Present a positive image of Langham.

Key outcomes expected

All Warehouse Associates, regardless of assigned area or duties, are expected to:

• Operate all equipment, machinery, forklifts, etc., in an efficient, safe, and productive manner.
• Work according to customer orders and specifications;
• Meet established quality and productivity metrics;
• Make daily checks and provide basic maintenance on machines as assigned;
• Keep work areas neat and clean.

• Communicate with the customer to take care of inaccuracies in shipments.
• Ensure inventory accuracy by entering material into data base, ideally, via the use of an RF gun.
• Use mobile computer station for daily warehouse activities
• Put inventory away in correct location without damaging product or equipment.
• Provides direct assistance to the Supervisor by helping assign workloads and expedite workflow; provide input for process improvement
• Ensure quality checks are made at the appropriate stages of inbound and put away
• Effectively perform basic lead responsibilities of coaching, training, performance.
• Ensure a team environment in the warehouse; cross train all employees in the department; monitor associate productivity and make adjustments as needed
• Identify and plan for appropriate manpower needs on a daily basis and get approval from the Supervisor to issue overtime requirements as needed.
• Prepare daily work schedules and issue written and oral instructions, ensuring that orders (pick tickets) are distributed in a timely manner based on associate skills
• Maximize efficiency through the use of RF guns in all areas (where appropriate)
• Ensure hand-picked orders are correctly picked and packed and ready for shipment (generally UPS or Fed Ex)

Critical skills, knowledge, and behaviors

• Demonstrates ability to verbally and/or visually communicate with others
• Able to read, interpret, and use forms and other visual instructions in order to perform required work.
• Demonstrates effective verbal, written, and interpersonal communication skills.
• Proactive in anticipating and alerting others to problems with projects or processes.
• High detail orientation and accuracy.Takes initiative and needs little supervision.
• Able to prioritize, organize tasks and time. Performs responsibilities efficiently and timely.
• Can adjust to changing workloads and hours.
• Works well in a team environment and as part of a team.
• Demonstrates proficiency in basic mathematics.
• Ability to influence others to meet goals.
• Demonstrates basic supervisory abilities of coaching and training.
• Demonstrates basic computer skills.
• Proficient in operating all forms of forklift equipment.

Experience and Education

• High school diploma or GED required.
• Proficient with Oracle 
• At least one-year previous experience in a comparable position.
• Forklift drivers must be able to pass forklift certification training.

Physical demands

• Drivers must be able to operate a variety of equipment: stand up forklift, sit down forklift, order picker and turret.
• Physical movements including bending, stooping, and lifting up to 50 pounds as part of daily work routine.
• Must be able to operate computer equipment.

This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.