What are the responsibilities and job description for the Onsite Logistics Coordinator position at Langham Logistics, Inc?
The Logistics Coordinator will manage customer and carrier interactions as it relates to scheduling appointments, as well as supporting the Transportation Department with daily operational tasks. In this role, you will ensure efficient coordination between customers and carriers, handle scheduling logistics, and assist with various operational activities to streamline our transportation processes. Your role will be pivotal in maintaining high service standards and operational efficiency.
Key Expectations
- Customer and Carrier Interfacing:
- Act as the primary point of contact for customers regarding their logistics needs, including inquiries about shipments and delivery statuses.
- Build and maintain strong relationships with customers and carriers to ensure seamless communication and service.
- Address and resolve any customer complaints or issues with a focus on customer satisfaction and effective problem-solving.
- Scheduling and Appointments:
- Schedule and coordinate appointments for pickups and deliveries with carriers, ensuring alignment with customer requirements and operational capacities.
- Manage and update scheduling systems to reflect accurate appointment times and availability.
- Communicate appointment details and any changes to both customers and carriers promptly.
- Operational Support:
- Assist the Transportation Department with daily operational tasks, including monitoring shipments, tracking deliveries, and updating order status.
- Support inventory management and ensure timely processing of inbound and outbound shipments.
- Collaborate with internal teams to address and resolve operational issues, ensuring smooth workflow and adherence to deadlines.
- Documentation and Reporting:
- Maintain accurate records of all interactions with customers and carriers, including appointment schedules, shipment details, and issue resolutions.
- Prepare and distribute reports on logistics performance, appointment schedules, and operational metrics.
- Ensure compliance with company policies, industry regulations, and documentation standards.
- Issue Resolution:
- Proactively identify and address issues related to scheduling, transportation, and customer service.
- Work closely with customers, carriers, and internal teams to find effective solutions and minimize disruptions.
- Document and analyze issues to support continuous improvement initiatives.
- Process Improvement:
- Identify opportunities for enhancing scheduling processes, customer interactions, and operational efficiency.
Critical Skills and Knowledge