Overnight Security & Safety Officer - Full Time - The Langham, Chicago

PRIMARY OBJECTIVE OF POSITION:

Ensuring the safety, security and well-being of guests and colleagues in accordance with hotel Security & Safety standards during the overnight shift. With minimal staff and support, ensure all areas within the property, and access points around the property are safe and secure during the night. Must maintain a high level of visibility to deter undesirable activity. Using training and expertise, understand how to effectively deal with disorderly hotel/bar patrons. Consistently maintain a clear line of communication with Night Manager during the overnight. Brief the Director of Security and Safety on all SAS matters before concluding the shift.

RESPONSIBILITIES AND JOB DUTIES:

•    Have an operational understanding of other key areas of the hotel, including Front Office,                 Housekeeping, Food and Beverage outlets, Valet, Door/Bell stand, Banquets, and Engineering.
•    Must be familiar with the job responsibilities of all overnight colleagues and departments.
•    Must be familiar with the responsibilities of the day and evening SAS shifts. 
•    Must have a thoroughly understanding of, and adhere to, the Security & Safety 
      Departments Policies and Procedures.
•    Must have a thorough understanding of, and adhere to Langham Quality 
      Standards.
•    Must have a thorough understanding of the Emergency Procedures Manual.
•    Knowledge and confidence in the basic procedures for medical emergencies.
•    Conduct fire drills for overnight colleagues (arranged by the Director/Manager).
•    Conduct fire extinguisher inspection once a month.
•    Haz-Mat knowledge of the chemicals that are used overnight, and their dangers.
•    Knowledge and confidence in basic procedures of emergency medical situations.
•    Must attend Showtime with overnight colleagues.
•    Must be posted in intervals in the Ground Lobby between the hours of 12:00 a.m. 
      and 7:30 a.m.
•    Ensure that designated hotel entrances are locked during designated times.
•    Review the daily business levels (e.g., in-house groups, Banquet functions and VIP 
      information) to anticipate critical situations and plan effective solutions to best 
      expedite these solutions.
•    Walk the entire property monitoring conditions and guest/colleague activity.
•    Respond to and fulfill guest needs in a timely manner to afford the guest Great 
      Memories.
•    Assist wherever and whenever necessary to accommodate guest/colleague needs 
      and expectations.
•    Act as liaison between guests and the hotel relating to the Standard Operating 
      Policies and Procedures of the hotel during both guest and employee related 
      incidents.
•    Ensure all shift paperwork and log entries are fully completed, proof-read and filed 
      or saved appropriately. Ensure all security reports are properly typed, proofread and distributed        accordingly. Copies are to be placed in the SAS Director’s office mailbox.
•    Ensure all Lost and Found items are properly logged and stored and ensure that the inventory is      never compromised.
•    Knowledge of CCTV System.
•    Knowledge of programming room locks, creating access keys, interrogating and 
      printing out room lock reports and how to navigate Ambiance AMS. Assist with door 
      lock problems using moderately complex hand-held device.
•    Ensure Key Control Plan, and other control measures, are always adhered to.
•    Other duties and responsibilities as assigned by immediate supervisor.

PHYSICAL DEMANDS:

• Must be able to walk, run and stand for long periods of time and great distances.
• Must be able to walk up and down stairs or run if needed. 
• May be required to sit for periods of time while processing reports.
• Must be able to lift, carry, push or pull a minimum of 25 pounds of weight.
• May be required to work outside of the building, or on the plaza adjacent to the hotel, for brief periods of time during special events or situations.
• Must be physically, mentally, and emotionally capable of handling all types of emergencies, people and stressful situations.

SPECIAL SKILLS REQUIRED:

• Must have the ability to comprehend verbal and written instructions.
• Must have excellent verbal and written communication skills.
• Must have the ability to help and work well with others.
• Must be able to handle sensitive and confidential information with a clear understanding as to who is part of the conversation.
• Must remain extremely calm under high pressure circumstances.
• Ability to make excellent independent judgment decisions.

EDUCATION REQUIRED:

Any combination of education and experience equivalent to graduation from high school or any other combination of higher education, training or experience, that provides the required knowledge skills and abilities.  High School/College diploma preferred.

EXPERIENCE REQUIRED:

Prior hotel, law enforcement, private security or military experience preferred.

Clearance of background check and references required.

LICENSES OR CERTIFICATES:

Certification in adult, child and infant CPR, AED and First Aid preferred.

SALARY RANGE:

$23.05-$28.81/hour

BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans



About Langham Hospitality Group

A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/chicago/