Tier 2 Technical Support Specialist

About Us

Since 1945, Lang Company has been helping organizations be more productive and efficient in the workplace. Today, we offer the most comprehensive product line in the imaging industry. Our award winning office equipment and programs like Total Print Care, IT365 Managed IT Services, and Business Process Optimization free up your time and allow you to focus on your core business goals.

While technology keeps changing, time honored business practices do not. In today’s busy world, we strive to make doing business with Lang Company easy and satisfying. We want to be the only company you think of when you need support for your imaging equipment and software. Our goal is to show you a more effective way of doing things. We welcome the opportunity to build a lifelong relationship with your organization. Visit us at www.langcompany.com

Job description

Our Technical Support Specialist are responsible for maintaining user uptime through remote monitoring, and remote/onsite maintenance, troubleshooting and problem resolution while promoting a positive company image through exceptional customer service.

Daily tasks include:

• Resolve customer issues with their computers, networks, peripherals, software and services
• Implement and maintain proactive best practices to insure optimal uptime for our customers.
• Work within our ticketing system to insure SLA compliance, follow-up and escalation.
• Input accurate and detailed information in our ticket system and knowledge base.
• Diagnose, research and troubleshoot issues in a timely manner.
• Work well with the team in insure our customers are well served.

Requirements:

• Basic knowledge of all supporting Microsoft desktop operating systems and Microsoft Office.
• Knowledge of Active Directory, DNS (Internal and Internet), Mac OS, Network Management Technologies (WMI, SNMP), and Group Policy.
• One year of technical support experience, schooling or equivalent.
• Applicant should be comfortable running an entire remote site independently and be comfortable dealing with advanced and critical issues.
• Excellent written and verbal communications.

You should be:

• Professional, empathetic, and personable.
• Work well under pressure.
• A & N certifications are not required but are a plus.
• Have the ability to multi-task and prioritize tasks according to urgency and importance while remaining calm and focused.
• Ability of convey technical concepts and recommendations to non-technical people.
• Valid Driver's License with reliable transportation.

Opportunity:

In working with Lang IT365, you will have an opportunity to learn and grow with like-minded technicians that are passionate about evolving technology and have a strong desire to support our clients. Support personnel will grow their skillset as a technician through real world experiences.

We provide a variety of opportunities for implementation and troubleshooting servers, VMware & Hyper-V, switches, SAN's, wireless, firewalls, VOIP etc.

This is a full-time opportunity with competitive pay, paid time off and holidays, 401K retirement program with company match, car and phone expense reimbursement and health benefits.

We are an Equal Opportunity Employer

Job Type: Full-time

Pay: $47,407.75 - $57,093.20 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Application Question(s):

• Do you reside in the Bowling Green, KY or surrounding area?

Education:

• Associate (Preferred)

Experience:

• Server management: 1 year (Preferred)
• Network management: 1 year (Preferred)
• Help desk: 1 year (Preferred)

Ability to Relocate:

• Bowling Green, KY 42101: Relocate before starting work (Required)

Work Location: In person

Salary : $47,408 - $57,093