What are the responsibilities and job description for the CUSTOMER GROWTH MANAGER position at Lang Company (Now Marco Technologies)?
At Marco, we’re transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth — mining data, insights, and trends to spot what customers need next, before they even know it.
As the Customer Growth Manager, you’ll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention.
This isn’t traditional sales enablement. It’s cutting-edge, predictive, strategic, and creative — building a bridge between the data that lives in our systems and the opportunities that live in our customers’ businesses.
What You'll Do
You’ll work at the intersection of data, strategy, and storytelling — building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life!
Pay Range: $79,212 - $122,779 annually 20% incentive target
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
As the Customer Growth Manager, you’ll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention.
This isn’t traditional sales enablement. It’s cutting-edge, predictive, strategic, and creative — building a bridge between the data that lives in our systems and the opportunities that live in our customers’ businesses.
What You'll Do
- Own the revenue expansion engine — define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities.
- Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline.
- Lead GTM plays — turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”).
- Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns.
- Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions.
- Run the “Growth Council” — a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities.
- Champion customer advocacy — ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem.
- 7–10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy.
- Experience leading cross-functional initiatives and aligning stakeholders.
- Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms.
- Ability to connect business strategy with data — seeing patterns others miss.
- Excellent communicator — equally comfortable in a C-suite strategy session or a hands-on data review.
- A growth mindset, curiosity, and a “builder” mentality.
You’ll work at the intersection of data, strategy, and storytelling — building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life!
Pay Range: $79,212 - $122,779 annually 20% incentive target
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
Salary : $79,212 - $122,779