Community Service Worker 2 - Bilingual

About the Position

Lane County's Health & Human Services Rent & Utility Assistance division is currently offering 2 opportunities for Bilingual Community Service Worker 2 positions. The Community Service Worker 2 will deliver Health Related Social Needs (HRSN) Housing and Outreach & Engagement services to eligible residents of Lane County. This program falls within the purview of Lane County’s Rent and Utility Programs, within the Human Services Division. HRSN services are offered through Oregon’s Medicaid 1115 Wavier. The Oregon Health Authority has determined that Oregon Health Plan (OHP) enrollees, who meet select social and clinical criteria, are entitled Housing and Tenancy supports.

Community Service Workers will reach out to referred members of the community to begin the process of qualifying for HRSN Housing services, screening for presumed eligibility, collecting eligibility documents and addressing immediate needs in the Outreach and Engagement service. Once approved by their OHP provider, the Community Service Worker will engage with clients to develop a housing stabilization plan, liaise with the applicant's landlord, and screen for additional needs and supports. The goal of this program is to increase at-risk populations health outcomes by preventing the loss of housing through a combination of case management and financial assistance delivered by the Community Service Worker. 

This position specifically requires proficiency to work across numerous computer databases and platforms.  It requires attention to precise dating and coding conventions as well as time tracking.  Accurate and punctual case notes, invoicing, and documentation uploads are also expected.   

This position is eligible for hybrid or remote work.  Success in this role is defined by the number of households stabilized and number of billable hours performed per day.  

About the Division 

The Human Services Division administers a range of programs that support people in Lane County communities – veterans, seniors, adults, children, youth and families – during challenges and transitions in their lives. The division helps address the root causes of poverty, hunger and homelessness through a range of prevention, intervention, stabilization and economic opportunity services. 

Schedule: Monday - Friday; 8:00am - 5:00pm.
*This is an AFSCME represented position*

Education:

• Equivalent to the completion of two years of college course work.

Experience:

• Two years of responsible community service experience;
• Or an equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Special Requirements:

• This position is subject to a full background check.
• Offers of employment are contingent upon consenting to and successfully passing a drug screening test.

Testing Requirements

• Successful hire will be contingent upon taking a bilingual test to demonstrate proficiency in both English & Spanish.

Preferred Qualifications 

Skills in: 

• Interpreting technical guidelines and communicating them simply. 

• Working with the public and delivering a service or program.

• Conveying the purposes and services of a program to the user population.

• Managing unusual situations and identify those situations when a supervisor is needed.

• Navigating computer databases and composing standard notes.

• Communicating clearly and concisely, both orally and in writing.

• Identifying community resources and using them to better client outcomes.  

• Examining systems, procedures, and personal beliefs through a Equity lens.

Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

COMMUNITY SERVICE WORKER 1 & 2 
 BILINGUAL “B”
 Language - Spanish

DEFINITION:

To assist in providing bilingual communication with Limited English Proficient (LEP) persons. Individuals in these classifications do more than self-identify; they have successfully passed a test demonstrating proficiency in both English and the other language administered by the County. The need for the use of the second language in the performance of job duties in this classification has been identified.

EXAMPLES OF DUTIES:

In addition to the regular knowledge, skills, and abilities required of the employee’s main classification, the bilingual duties of this adjunct classification may include, but are not limited to the following:

• Interpreting between English speakers and LEP persons.
• Orally translating documents
• Providing oral assistance
• Providing written assistance, including some written document translation

MINIMUM QUALIFICATIONS:

Knowledge of:

• Both languages, demonstrating the ability to convey information in both languages quickly and accurately.

Ability to:

• Communicate clearly and concisely.
• Maintain confidentiality of communications.

EXPERIENCE AND TRAINING:

• An equivalent combination of experience and training or demonstrated abilities qualifying the employee or applicant to perform the duties described herein. These skills and abilities may be acquired in various ways; i.e., education and/or bilingual or bicultural experiences.

  
  

Selection Process

Equal Employment Opportunity 

Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.  All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

Strategic Plan

In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

The 2025 - 2027 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

Veteran Preference Information

Trauma Informed Care Statement

Lane County Health & Human Services is committed to providing Trauma Informed Care.  As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past.  Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other.  Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.

Salary : $26 - $35