Office Assistant 2 (Utility Assistance Programs)

About The Position

Lane County Human Services Division's Utility Assistance Program is seeking a team member who wants to make a positive impact in our community. This program administers a variety of funds that assist low-income Lane County Residents with their household heating bills. This is a Temporary position assisting the Utility Assistance team with quality control and customer service. The Utility Assistance Program contracts with social service agencies across Lane County to deliver services and some assistance is offered directly by Lane County staff. Program staff provide support to both our partner agencies and applicants to ensure the smooth operation of the program.

Primary Duties Of The Office Assistant 2 Position Are

• Review Utility Assistance applications for completeness and accuracy, working with partners to correct errors;
• Offer support to nonprofit partners in interpretation of program guidelines and offering technical expertise;
• Provide phone and front desk support to the general public who are seeking services or who have questions about active applications, and;
• Assist the public to complete eligibility applications for various Utility Assistance programs.
  
  

About The Division

The Human Services Division administers a range of programs that support people in Lane County communities – veterans, seniors, adults, children, youth and families – during challenges and transitions in their lives. The division helps address the root causes of poverty, hunger and homelessness through a range of prevention, intervention, stabilization and economic opportunity services.

Schedule: Monday – Friday; 8:00am – 5:00pm

*This is an AFSCME represented position*

• This position is budgeted for a maximum of 1,040 hours during the fiscal year.
  
  

Training

• Equivalent to the completion of the twelfth grade.
  
  

Experience

• Two years of responsible clerical and office assistance experience
  
  

An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Desired Skills

• Competence with MS Office Suite, databases, and navigating multiple computer platforms;
• Strong customer service skills including interactions with people in crisis;
• Attention to detail and the ability to multi-task; and
• Able to independently self-direct work, as well as work closely with a team to reach common goals.
  
  

Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Job Classifications - Lane County

Selection Process

Equal Employment Opportunity

Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

Strategic Plan

In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

The 2025 - 2027 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

Trauma Informed Care Statement

Lane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.

Veteran Preference Information