Division Support Specialist

ABOUT US

Founded in 1945, Lane Council of Governments (LCOG) is one of the oldest councils of governments. Overseen by a Board of Directors, we strive to enhance public services in Lane County and beyond. This collaborative journey includes partnerships with local governments and special districts in the fields of GIS Planning, Personnel Management, Transportation, and Senior and Disability Services. Located in the heart of Eugene, we are home to a thriving university, diverse nightlife, and access to ample recreational opportunities, from the sea to the mountains.

LCOG is committed to a work environment that values the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally competent services to all members of our community. As part of our commitment to diversity, LCOG continues to be an affirmative action/equal opportunity employer.

We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

POSITION SUMMARY

• DIVISION: SeniorDisability Services/Support
• SUPERVISOR: Unit Manager
• UNION REPRESENTATION: SEIU
• POSITION PURPOSE: This position primarily contributes to the Division's mission by supporting the day-to-day operations of the office. This position is the first point of contact for customers entering the physical office or telephone communication or virtually through the online applicant portal. This position supports the infrastructure of the office, including financial desk responsibilities.
• This position also works as part of an integrated team whose goal is to provide the highest level of support possible as well as excellent customer service. A high level of knowledge of Agency and community services combined with an understanding of the range of issues that bring people to SeniorDisability Services (S&DS) offices is essential. This position actively strives to achieve LCOG and S&DS mission, goals, and values. It also seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of individuals, families, and communities, protecting and preserving the dignity of each. This includes culture, language, national origin, class, race, age, ethnic background, disability, stage of development, religion, gender, sexual orientation, and other differences/diversity factors.

QUALIFICATIONS

Minimum

• High school diploma or GED AND
• Any combination of experience and/or education that provides the occupant with the desired skills, knowledge, and proficiency needed to perform the job.
• Basic computer skills and comprehension.
• Must have a valid driver's license or an alternate means of transportation.
• Must pass a background check.

Professional Competencies

• ATTENTION TO DETAILS: Ability to accurately complete detailed work in a fast-paced environment.
• DECISION MAKING: Ability to make decisions and elicit pertinent information in interviewing situations while allowing dignity and respect.
• COMMUNICATION: Excellent written and oral communication skills.
• PROBLEM SOLVING: Ability to think creatively and respond to a changing environment.
• EFFECTIVE ORGANIZATION SKILLS: Organizes and maintains work environment.
• TIME MANAGEMENT: Uses time effectively.
• COLLABORATION: Must work well in collaborative teams within LCOG and with external partners
• ADAPTABLE: Must be adaptive and work well within a range of team and leadership frameworks.
• RESPECTFUL WORKPLACE: Commitment to working effectively with people from diverse backgrounds, in support of an inclusive and respectful environment.