Showroom Manager

Showroom Manager Job Description

Reports to: COO/CFO

FLSA Status: Hourly/Non-Exempt 

Position Summary:

The Showroom Manager is responsible for overseeing and managing the Showroom Team, daily operations of the store, driving sales performance, ensuring excellent customer experience, and support for Lane Automotive product lines and Motor State Distributing.  

Supervisory Responsibilities:

The position supervises others and requires accountability for direct reports.   

Key Responsibilities: 

• Assist with planning, developing, and executing all Lane Automotive initiatives.
• Develop the skills and knowledge of the Showroom Team through coaching, training, and mentoring.
• Oversee daily operational tasks, such as opening and closing procedures, cash handling, and store upkeep.
• Set sales targets and monitor performance to drive revenue and meet goals.
• Ensure all policies and procedures are followed, including proper handling of checks, employee discounts, returns, and special orders.
• Implement loss prevention measures, conduct regular inventory counts, and investigate discrepancies.
• Approve warrantees, exchanges, and returns.
• Build and maintain strong relationships with key customers.
• Answer customer questions, resolve problems, and maintain customer satisfaction.
• Monitor customer feedback and implement strategies to improve satisfaction.
• Work with other departments to align with overall business objectives.
• Attend industry events (Company Events, Trade Shows, and Motorsports Events) as a strong brand representative. 
• Conduct employee performance evaluations, issue disciplinary action, and consistently enforce company policies as outlined in the employee handbook.
• Work in a team environment.
• Promote and maintain a clean and safe work environment by complying with procedures, policies, training, and regulations.
• Ensure established policies and procedures are followed.
• Participate in continuous improvement project team activities.
• Assist with talent and workforce planning.
• Other duties as assigned.

Education/Experience/Qualifications:

• Bachelor’s degree in business administration, retail management, or related field, preferred. 
• 2-5 years of experience in sales or retail.
• Demonstrated leadership activity in similar roles or organization.
• Extensive knowledge of the automotive aftermarket industry.
• Experience with SxE and IRMS, preferred.  

Skills & Abilities:

• Must be motivated to exceed expectations for excellent customer satisfaction.
• Ability to develop and foster business relationships.
• Ability to communicate effectively (clear and concise) through writing, speaking, active listening, and presentation.  Excellent verbal and written communication skills. 
• Proficient with Microsoft Office Suite and other job-related equipment and software.
• Ability to approach conflicts with vendors, customers, and colleagues in a constructive manner.
• Ability to read, analyze, and interpret data.
• Strong quantitative and analytical skills. 
• Excellent organization skills and detail-oriented with exceptional critical thinking, multi-tasking, and problem-solving abilities. 
• Excellent time management. 
• Ability to work both independently, within a team, and cross-functionally with other departments/stakeholders.
• Ability to work with minimum supervision/guidance and must be self-directed.
• Excellent problem-solving skills and sound judgment.
• Ability to perceive, use, understand, manage, and handle emotions.
• Ability to understand own thoughts, feelings, and actions; and how they influence own behavior and impact others.  
• Willing to participate in Company designated training.
• Must have knowledge of and comply with the policies and procedures contained in the company handbook.
• Must be able to maintain confidentiality.
• Must be able to practice safe work habits.

Physical Demands:

This office-type position requires sitting, standing, walking, stooping, kneeling, and using one's hands. It also requires operating basic office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

Work Environment:   

Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of Lane Automotive.  Part of that responsibility includes understanding and living up to company values, standards, and policies, specifically our code of ethics and business conduct.  Additionally, every coworker has the responsibility to ask questions when they are unsure of what those values, standards, and policies require and to act if they believe someone else is not acting consistently with those values, standards, and policies.  

The information in this job description is intended to convey the key responsibilities and requirements.  It is not an exhaustive list of the skills, efforts, duties, responsibilities, or working conditions associated with the opportunity.  Responsibilities are subject to change. 

At Lane Automotive, we recognize our ultimate success depends on our talented and dedicated workforce.  We value the contribution each Team Member makes to our Vision “To deliver the best customer experience in every market we serve.”  We expect Team Members to practice values in all decisions and lead the values by action and example.

Lane Automotive Values:

Integrity: Be genuine, always do what’s right even when no one is looking

Passion: A strong feeling of excitement

Innovation: Never satisfied with the status quo

Respect: Consideration for everyone, in everything we do

Accountability: Take ownership

Lane Automotive welcomes diversity.  As an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.