Product Coordinator

Reports to: Product Manager

Position Summary: 

The Product Coordinator is responsible for supporting the Product Management team by executing operational, analytical, and vendor-facing tasks that ensure accuracy, efficiency, and continuous improvement across all product processes.  This position works cross functionally across the organization to ensure efficient acquisition of all products. 

Supervisory Responsibilities:

The position has no supervisory responsibilities.

 Key Responsibilities: 

•  Administer product setup, product status changes, and product discontinuations.
•  Maintain, verify, and update product data (pricing, categorization, descriptions, etc.).
•  Communicate directly with vendors for product data, images, packaging details, labeling corrections, and warranty documentation.
•  Compile, analyze, and interpret reports on product performance, lost sales, inventory movement, and returns.
•  Audit product data and work with internal teams to resolve discrepancies.
•  Track vendor compliance and resolve gaps (pricing adherence, forms, barcodes, image updates, etc.).
•  Partner with the Warranty/Returns team to ensure vendor follow-through when issues arise.
•  Work with Receiving, Shipping, and Warehouse departments to resolve labeling, inspection, and shipping discrepancies.
•  Identify patterns and provide solutions for inefficiencies and improvement opportunities.
•  Assist in promotional planning.
•  Coordinate with Marketing and the Photo Studio to ensure product assets are complete, accurate, and up to date.
•  Manage recurring operational processes (lost sales reporting, warranty follow-up, product content updates, product status maintenance, etc.).
• Attend company events, trade shows, motorsports events, and vendor visits, and serve as a representative of Lane Automotive.

• Work in a team environment.
• Promote and maintain a clean and safe work environment by complying with procedures, policies, training, and regulations.
• Ensure established policies and procedures are followed.
• Participate in continuous improvement project team activities.
• Other duties as assigned.

Education/Experience/Qualifications: 

•  High School Diploma or GED, required.
• 1–3 years of experience in product coordination, sales operations, or related support functions, preferred.
• Significant and detailed product knowledge of performance aftermarket automotive parts, required.
• Significant hands-on experience working on automotive/mechanical projects, required.
• Proficiency in SXe, Microstrategy, and other relevant software systems, preferred.

Skills & Abilities:

• Proficient with Microsoft Office Suite and other job-related equipment and software. High proficiency in Excel.
• Ability to communicate effectively (clear and concise) through writing, speaking, active listening, and presentation. Excellent verbal and written communication skills.
• Ability to approach conflicts with vendors, customers, and colleagues in a constructive manner.
• Ability to develop and foster business relationships.
• Ability to read, analyze, and interpret data.
• Strong quantitative and analytical skills.
• Excellent organization skills and detail-oriented with exceptional critical thinking, multi-tasking, and problem-solving abilities.
• Excellent time management.
• Ability to work both independently, within a team, and cross-functionally with other departments/stakeholders.
• Ability to work with minimum supervision/guidance and must be self-directed.
• Excellent problem-solving skills and sound judgment.
• Willing to participate in Company designated training.
• Must have knowledge of and comply with the policies and procedures contained in the company handbook.
• Must be able to maintain confidentiality.
• Must be able to practice safe work habits.

Physical Demands:

This office-type position requires sitting, standing, walking, stooping, kneeling, and using one's hands. It also requires operating basic office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:  

Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of Lane Automotive.  Part of that responsibility includes understanding and living up to company values, standards, and policies, specifically our code of ethics and business conduct.  Additionally, every coworker has the responsibility to ask questions when they are unsure of what those values, standards, and policies require and to act if they believe someone else is not acting consistently with those values, standards, and policies. 

The information in this job description is intended to convey the key responsibilities and requirements.  It is not an exhaustive list of the skills, efforts, duties, responsibilities, or working conditions associated with the opportunity.  Responsibilities are subject to change. 

At Lane Automotive, we recognize our ultimate success depends on our talented and dedicated workforce.  We value the contribution each Team Member makes to our Vision “To deliver the best customer experience in every market we serve.”  We expect Team Members to practice values in all decisions and lead the values by action and example.

Lane Automotive Values:

Integrity: Be genuine, always do what’s right even when no one is looking

Passion: A strong feeling of excitement

Innovation: Never satisfied with the status quo

Respect: Consideration for everyone, in everything we do

Accountability: Take ownership

Lane Automotive welcomes diversity.  As an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.