Senior Account Manager

Job Summary:

LandWest Design Group is seeking an experienced, highly motivated Senior Account Manager to support our Maintenance Division and serve as a trusted partner to our high-end residential clients. This role is responsible for overseeing key accounts from the close of construction through long-term property care, identifying enhancement opportunities, and ensuring exceptional service delivery across every interaction.

In addition to managing a portfolio of premier properties, the Senior Account Manager plays a leadership role within the department—mentoring junior team members, supporting operational excellence, and helping elevate LandWest’s client experience standards. A strong field presence, polished professionalism, and proactive problem-solving approach are essential to success in this role.

Duties/Responsibilities: 

• Oversee client relationships from the completion of landscape construction through the transition into ongoing maintenance services, ensuring a seamless handoff and exceptional client experience.
• Identify, scope, and lead landscape enhancement and upgrade opportunities through site walks, client consultations, and the preparation of detailed proposals and presentations.
• Serve as a mentor and resource to junior account managers by sharing best practices, coaching on account strategy, and assisting with complex service or site-related challenges.
• Represent LandWest with a polished, professional presence when engaging high-end residential clients both on-site and remotely.
• Deliver an elevated level of customer service by proactively identifying concerns, resolving issues, and maintaining long-term client relationships.
• Manage multiple high-value accounts simultaneously through strong prioritization, organization, and follow-through.
• Leverage Excel and internal operating systems to analyze contracts, budgets, and service plans while quickly adopting new technology platforms.
• Handle sensitive client and company information with discretion and professionalism.
• Partner closely with maintenance operations leaders and field teams to coordinate schedules, quality standards, and service delivery.
• Monitor contract compliance, billing accuracy, and renewal timelines, addressing discrepancies as needed.
• Contribute to departmental initiatives and special projects that support operational improvement and company growth.

Required Skills/Abilities: 

• Minimum of five years of account management experience, preferably within landscaping, construction, property services, or a related service-driven industry.
• Demonstrated success managing high-value client relationships and multiple concurrent accounts while maintaining exceptional service standards.
• Proven ability to mentor and collaborate with peers or junior team members.
• Strong attention to detail with a consistent focus on quality, accuracy, and follow-through.
• Exceptional professionalism paired with a client-first mindset and polished interpersonal presence.
• Advanced problem-solving skills and the ability to remain calm and effective in fast-paced or high-pressure situations.
• Excellent organizational, time-management, and communication skills.
• High proficiency in Excel and comfort learning new systems; experience with Aspire or similar landscape management software is preferred.
• Valid driver’s license with an acceptable driving record and ability to travel between job sites.
• Flexibility to work varied hours based on seasonal demands, project schedules, and client needs, including occasional on-call responsibilities.
• Bilingual skills are a plus but not required.

 Education and Experience:

• Bachelor’s degree in Business Administration or a related field required
• Ten or more years of industry-related experience, including at least three years in a senior-level or leadership role within operations, account management, or client services.

 Physical Requirements:

• Regular travel to and work at active job sites and client properties in outdoor environments and varying weather conditions.
• Ability to walk extended distances over uneven terrain, landscaped areas, and construction zones.
• Frequently stand, bend, kneel, crouch, and climb to inspect work quality and site conditions.
• Ability to enter and exit vehicles multiple times throughout the day while traveling between locations.
• Ability to lift, carry, push, or pull up to 40 pounds occasionally.
• Ability to visually assess landscape installations, plant health, irrigation systems, and site safety conditions.
• Prolonged periods of driving and working on a tablet, phone, or laptop in both office and field settings.
• Ability to communicate effectively in person and by phone in noisy outdoor environments

Work Environment:

• Work is performed in both office settings and outdoor field environments, including residential properties, construction sites, and landscaped areas.
• Frequent exposure to Central Texas weather conditions, including heat, humidity, rain, wind, and seasonal temperature fluctuations.

• Regular interaction with maintenance crews, subcontractors, and clients in active work zones where landscaping equipment, vehicles, and machinery may be in use.
• Moderate noise levels may be present due to equipment such as mowers, blowers, trimmers, irrigation systems, and construction tools.
• Travel throughout the Austin metropolitan area and surrounding communities is required.
• Work hours may vary based on seasonal demands, project schedules, and client needs, including occasional early mornings, evenings, or weekends.
• Personal protective equipment (PPE) may be required at certain job sites.

LandWest Design Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.