What are the responsibilities and job description for the General Manager position at Landscape Workshop?
As a General Manager (GM) at Landscape Workshop, you own the performance, culture, and growth of your branch. You’ll set the tone for safety, excellence, and customer service while building and leading a team that delivers consistent, high-quality results. With robust support from our corporate team back-office services, recruiting, training, equipment, marketing, and more you’ll have the tools to succeed, but the branch’s performance is ultimately yours to lead.
Our customers expect the same Landscape Workshop experience “Quality Service – Dedicated Professionals – Proactive Management” from every branch. As GM, you ensure that promise is kept.
Key Responsibilitie
s
Leadership & Cultu
- reBuild and sustain a performance-driven, safety-first cultur
- e.Model and reinforce our values with all team members, ensuring consistent communication of policies, expectations, and company goal
s.Operational Excellen
- ceOversee production schedules, resource planning, and quality control across multiple project
- s.Maintain labor efficiency and optimize workflows for maximum productivit
y.Financial & Sales Performan
- ceAchieve or exceed budgeted financial goals by managing expenses, labor, and revenue growt
- h.Partner with your Business Development Manager to drive new sales opportunities and revenue stream
- s.Understand and leverage financial statements to make informed decision
s.Customer Satisfaction & Retenti
- onEnsure delivery of exceptional service to achieve 90% customer retentio
- n.Oversee site visits, proactive communication, and adherence to company quality standards and 13-Point Plan
s.Team Developme
- ntRecruit, train, and mentor Account Managers, Field Managers, and crew
- s.Identify high-potential team members for advancement and actively develop their career
- s.Conduct regular performance reviews and provide actionable feedbac
k.Continuous Recruitme
- ntMaintain an active recruiting pipeline to meet current and future staffing need
s.
Qualificati
ons
Experience: Minimum of 3 years managing teams in a production or service environment, including hiring, training, and performance evaluat
ion.Sales & Service: Proven success managing customer relationships and driving reve
nue.Technical Skills: Ability to complete takeoffs and estimate maintenance work; comfortable managing multiple projects simultaneou
sly.Financial Acumen: Experience interpreting financial statements and using metrics to guide decisi
ons.Education: Two- or four-year degree in horticulture, landscape management, or related field preferred (industry experience/certifications may substitu
te).Communication: Strong written and verbal communication skills in Engl
ish.Leadership Mindset: Commitment to developing people both professionally and persona
lly.
Why Landscape Work
shop?We invest in our leaders by providing comprehensive support: recruiting, HR, financial systems, equipment, marketing, insurance, real estate assistance, and executive coaching. You’ll have the freedom to run your branch like an entrepreneur with the backing of a strong, growing com