What are the responsibilities and job description for the Account Manager position at Landscape Workshop?
Position Summary:
An Account Manager is responsible for managing the maintenance crews and customer relationships for a portfolio of commercial landscape maintenance accounts assigned to that Account Manager. The Account Manager reports to the General Manager, has a strong work ethic and enjoys interacting with our crews, sales team members and clients.
Account Manager responsibilities include (but are not limited to):
- Manages the overall day-to-day operations of their crews and coordinates with the team of fellow Account Managers on shared resources
- Ensures that customers are completely satisfied through relationship building, communication and regular site visits
- Identifies resources needed for team and assigns individual responsibilities: schedules, crew members, equipment needs, and repairs
- Available to crew leaders for horticulture training, equipment repairs, daily instructions, labor conflicts
- Ensures a safe environment for employees, clients and the general public
- Effectively applies Landscape Workshop methodology and enforces project standards
- Recommends enhancement services to clients in order to improve site conditions; coordinating with other branch employees to ensure enhancement work is completed successfully, on time and within budget
- Minimizes Landscape Workshop exposure and risks on projects
- Effectively communicate (written/verbal) business development opportunities with team members and sales representatives
- Track and report team hours, extra expenses and extra sales on a weekly basis
- Assists Branch Manager with project budgets
- Facilitate client meetings effectively
- Conducts regular status meetings with crew leaders
- Estimate jobs when needed
- Follow up on proposals generated
- Oversee care and maintenance of equipment
Position Requirements
- Minimum 2 years managing landscape maintenance crews and interfacing with customers
- Proficient with computer software programs including Word, Excel and Outlook
- Strong work ethic
- Bachelor’s degree from accredited four-year or two-year program preferred
What we Offer:
- Competitive salaries
- Company Vehicle
- Medical, dental, vision, 401(K) and other benefits
- Energetic, focused and collaborative work environment