What are the responsibilities and job description for the Retail Team Leader position at Landscape Garden Centers?
Position Title: Retail Team Leader
Reports To: Garden Center Manager
Supervises: Retail Sales Associates
Position Purpose:
To lead and support the Retail team in delivering an exceptional shopping experience throughout the Garden Center. This role oversees daily retail operations, ensures accurate merchandising and pricing, and fosters a welcoming, knowledgeable, and customer‑focused environment. Must be passionate, approachable, and detail‑oriented with a desire to lead, coach, and continuously improve. Leadership experience is highly desirable, and strong retail knowledge is required.
Essential Functions and Typical Tasks
Team Leadership & Training
- Orient and train all current and new retail staff; respond to team questions and provide guidance as needed.
- Support ongoing staff development through coaching, feedback, and modeling excellent customer service.
- Maintain staffing schedules and assist with daily task assignments.
Operational Oversight
- Maintain records and appropriate administrative paperwork.
- Communicate with the Garden Center Manager regarding inventory levels, dumpage, needed repairs, supplies, and product issues. Record detailed information as required.
- Ensure all retail areas are clean, organized, safe, and well-stocked.
- Oversee opening and closing procedures for the retail floor.
Merchandising & Inventory
- Ensure all products are correctly priced, tagged, and signed.
- Maintain visually appealing displays that reflect current trends and seasonal priorities.
- Monitor inventory levels, identify gaps, and coordinate restocking needs.
- Work with the Garden Center Manager and retail team to create an effective sales environment that attracts customers with visual appeal and a unique shopping experience.
Customer Service
- Greet and direct customers; respond to customer questions with professionalism and enthusiasm.
- Maintain familiarity with current inventory, promotions, and accessory products.
- Support problem resolution by directing complaints or concerns to the appropriate Team Leader or the Garden Center Manager.
- Issue guarantees based on company policy.
Experience / Education / Skills
- Degree in business, marketing, retail management, or related field preferred.
- Two–five years of experience in retail or customer‑facing roles required; leadership experience strongly preferred.
- Strong merchandising skills and exceptional customer service experience are a must.
- Ability to work in a fast‑paced environment with seasonal peaks.
- Excellent communication, organization, and team‑building skills.