What are the responsibilities and job description for the Customer Relations Representative position at Landry's?
Overview
Customer Relations Representative
The Customer Relations Representative plays a key role in creating positive, lasting impressions for Landry’s guests. This is an excellent entry‑level opportunity for someone who enjoys helping others, building communication skills, and gaining valuable experience with a well‑known, growing organization. Success in this role can lead to continued career growth and advancement within the company.
In this position, you will serve as a first point of contact for our customers, providing professional, friendly, and knowledgeable support across all Landry’s brands and locations. You will learn about our restaurants, hotels, entertainment venues, and corporate departments, allowing you to confidently answer questions, resolve concerns, and strengthen customer loyalty.
Responsibilities
Benefits
What we offer you:
Customer Relations Representative
The Customer Relations Representative plays a key role in creating positive, lasting impressions for Landry’s guests. This is an excellent entry‑level opportunity for someone who enjoys helping others, building communication skills, and gaining valuable experience with a well‑known, growing organization. Success in this role can lead to continued career growth and advancement within the company.
In this position, you will serve as a first point of contact for our customers, providing professional, friendly, and knowledgeable support across all Landry’s brands and locations. You will learn about our restaurants, hotels, entertainment venues, and corporate departments, allowing you to confidently answer questions, resolve concerns, and strengthen customer loyalty.
Responsibilities
- Maintain accurate documentation of customer interactions using Microsoft Word, Excel, and OutlookSupport customer retention efforts by creating positive experiences that reflect Landry’s commitment to hospitality and service excellence
- Handle inbound and outbound calls, ensuring every interaction is helpful, positive, and solution‑focused
- Listen carefully to customer concerns and clearly communicate details to the appropriate departments or leadership for follow‑up and resolution
- Deliver exceptional customer service by responding to customer inquiries, concerns, and feedback in a timely and courteous manner
- Strong communication skills and a professional phone presence
- Ability to type quickly and accurately while navigating multiple systems
- Organized, detail‑oriented, and able to manage multiple tasks effectively
- Comfortable using Microsoft Word, Excel, and Outlook
- At least one year of customer service experience (call center or hospitality experience is a plus but not required)
Benefits
What we offer you:
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities