Landscape Branch Manager

Summary/Objective

The Branch Manager is responsible for supervising the daily operations of the branch, maintaining high standards of customer service, achieving sales targets, and promoting a positive work environment. Additionally, they oversee crew deployment, scheduling and routing, quality control, and coordination between the shop, office, and field teams.

Essential Functions

Overall Responsibilities and Key Duties

• Collaborate with senior management to develop branch strategies and objectives.
• Identify opportunities for growth and improvement within the branch.
• Prepare performance reports for the branch and present them to upper management.
• Understand contract specifications and obligations, ensuring they are met while maintaining complete customer satisfaction.
• Lead, mentor, and develop branch staff to achieve both individual and team goals.
• Foster a positive and inclusive work culture.
• Conduct regular performance evaluations and provide constructive feedback.
• Coordinate with the Field Supervisor to gather information needed for Crew Leaders and their teams to complete jobs effectively.
• Ensure proper inventory levels of materials, equipment, and supplies are maintained to support production activities.
• Optimize the use of field personnel, equipment, and materials while coordinating with other divisions to minimize waste.
• Address customer complaints promptly, ensuring effective resolution to achieve high levels of customer satisfaction.
• Maintain costs within all assigned operating budgets.
• Enforce all safety standards, protocols, and regulations to maintain a safe working environment and prevent accidents.
• Support the development, implementation, and refinement of departmental best practices in all areas of field operations and safety, staying informed about new methods applicable to the company.
• Manage and track warranty work to minimize occurrences.
• Ensure all field reporting and records are accurately completed and effectively communicated between the field and office.
• Drive sales growth by developing and executing strategic sales plans.
• Monitor branch financial performance closely.
• Build and maintain strong relationships with customers to enhance satisfaction and retention.
• Address customer inquiries and resolve issues promptly and professionally.
• Maintain a positive attitude at all times while demonstrating strong leadership and professionalism.

Daily Responsibilities

• Monitor and direct crew activities each morning, including clocking crews in and providing safety gear
• Ensure crews have all necessary equipment and supplies for daily tasks, including any special-order inventory required for unique work orders.
• Meet with field supervisors and foremen as needed to address quality issues and other concerns.
• Foster a positive attitude among staff through effective management and interpersonal skills.
• Coordinate and execute requests from account managers, which may include meeting with customers prior to crew visits.

Weekly Responsibilities

• Conduct weekly sales and operations meetings.
• Hold weekly safety, productivity, and quality meetings with crews.
• Ensuring the crew adheres to the budgeted hours for each job based on information available in Aspire.
• Promote positive team building and culture

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates primarily on job sites.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 6:00 a.m. to 4 p.m. Hours are subject to change, as this position interacts with office and field. Occasional after-hours and weekend work may be required and is anticipated as needed.

Travel

This position may require overnight travel. These requirements will vary based on business needs. A company truck will be provided for authorized business use. Company vehicles are to be used strictly for work-related purposes, and passengers must be limited to employees, vendors, or clients. Extensive driving may be necessary.

Please Note: Smoking is strictly prohibited in all company vehicles.

Required Education and Experience

• Bachelor’s Degree in Horticulture or 4-year experience in landscape maintenance
• Minimum of 5 years of experience in management or supervisory role, preferably in Landscape
• Computer Skills – Microsoft Word, Excel and Outlook
• Aspire or similar software experience
• Preferred Education and Experience
• Certifications in Landscape Maintenance and Irrigation
• Qualified Applicator License
• Landscape Contractor License
• Bilingual in Spanish

Additional Eligibility Qualifications

• Excellent leadership skills, with ability to inspire top-tier performance
• Self-starter who demonstrates initiative
• Ability to build effective work teams
• Results- and action-oriented
• Excellent organizational and time management skills
• Ability to organize and multitask activities
• Ability to delegate and follow up
• Excellent written and verbal communication skills
• Profit-driven – seeks ways to cut costs and improve efficiency
• Effective problem-solving skills, with the ability to handle adversity
• Performs and demands excellent quality in work
• Service and teamwork oriented
• Customer centered and focused
• Focus on learning and self-development
• Technically competent and skilled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.