What are the responsibilities and job description for the Master Mechanic position at Landry's Bicycles?
Summary
Master Bicycle Mechanic – Landry’s Bicycles
About The Position
The Master Bicycle Mechanic at Landry’s Bicycles plays a key role in delivering exceptional service and ensuring every bike leaves the shop performing at its best. This position requires advanced technical ability, strong problem-solving skills, and a commitment to Landry’s customer-first values. As a senior member of the service team, the Master Mechanic handles complex repairs, supports overall shop productivity, helps train new staff and helps create a positive, collaborative work environment.
Duties
Employee-owned company
Landry's Bicycles is collectively owned by our dedicated employees. As co-owners, Landry's staff have a vested interest in collaborative teamwork, exceptional customer service, and our visionary goal for Landry's to become "the best bike shop for the world." Founded in 1922, Landry's is now rated as one of "America's Best Bike Shops" - with a growing family of bicycle stores located in Massachusetts.
See Landry's website for more information: https://www.landrys.com
Master Bicycle Mechanic – Landry’s Bicycles
About The Position
The Master Bicycle Mechanic at Landry’s Bicycles plays a key role in delivering exceptional service and ensuring every bike leaves the shop performing at its best. This position requires advanced technical ability, strong problem-solving skills, and a commitment to Landry’s customer-first values. As a senior member of the service team, the Master Mechanic handles complex repairs, supports overall shop productivity, helps train new staff and helps create a positive, collaborative work environment.
Duties
- Complete the majority of the team’s advanced service work and major repairs.
- Perform repairs efficiently, accurately, and to Landry’s high quality standards.
- Build strong relationships with riders by clearly explaining service needs and recommendations.
- Use professional-grade tools and follow industry-best practices for all repairs and maintenance.
- Mentor, train, and support junior mechanics to strengthen the team’s technical skills.
- Contribute to a clean, organized, and safety-focused service department.
- Self-motivated with a positive attitude and team-oriented mindset.
- Excellent communication skills and an approachable, customer-friendly demeanor.
- Strong attention to detail and a passion for diagnosing and solving mechanical issues.
- Enthusiasm for learning and staying current with new bicycle technologies and service techniques.
- 5 years professional bicycle mechanic experience
- Advanced proficiency in all major systems (hydraulic brakes, drivetrain, wheel truing, bearing systems)
- Experience with electronic shifting (Shimano Di2, SRAM AXS)
- Ability to diagnose and repair e-bikes (Bosch, Shimano, Specialized, etc.)
- Strong diagnostic skills and ability to work independently
- Ability to explain repairs and recommendations clearly to customers
- High standards for safety, QC, and workflow efficiency
- Certification(s): Shimano STEC, SRAM STU, Bosch, UBI/BBI, or similar
- Advanced wheel building
- Advanced suspension service experience (damper service, full overhauls)
- Experience mentoring or training other mechanics
- Health, Dental & Vision insurance
- Employee purchase discounts
- Company profit-sharing plan
- Store Incentive Plan
- Employee Stock Ownership Plan (ESOP)
- Bicycle-friendly business with accommodations for bike-commuting staff
- Training provided
Employee-owned company
Landry's Bicycles is collectively owned by our dedicated employees. As co-owners, Landry's staff have a vested interest in collaborative teamwork, exceptional customer service, and our visionary goal for Landry's to become "the best bike shop for the world." Founded in 1922, Landry's is now rated as one of "America's Best Bike Shops" - with a growing family of bicycle stores located in Massachusetts.
See Landry's website for more information: https://www.landrys.com
Salary : $25 - $35