Loan Administration Specialist (42449)

The Loan Administration Specialist provides expert-level support in loan processing, system enhancements, and process optimization. This role is critical to maintaining operational continuity, improving customer experience, and enabling strategic growth across lending operations. The position does not have direct reports but plays a key role in cross-functional collaboration and subject matter expertise.

Minimum Requirements

• Bachelors degree in Business or related field OR 5 years management experience
• Formal training and/or demonstrated experience in commercial and consumer lending functions including documentation, loan processing, and underwriting
• Demonstrated leadership skills
• Proven ability to exercise sound business judgment
• Strong organizational and computer skills, including proficiency in Excel, Word and ability to use proprietary software
• Detail oriented, ability to organize, multi-task, plan and set priorities with minimal supervision.
• Advanced communication skills, including experience with presentations
• Maintain a high degree of discretion and confidentiality
  
  

Essential Functions

Loan Processing & Documentation

• Process Commercial and Consumer loan applications, including complex credit transactions.
• Review and prepare loan documentation packages for quality and completeness.
• Ensure compliance with internal policies, regulatory guidelines, and credit approval standards.
  
  

Quality Control Oversight

• Implement and maintain a pre-closing Quality Control process.
• Identify and correct documentation errors prior to loan funding.
  
  

Training & Development

• Assist in developing training programs for Processors, Closers, Banking Assistants, and Lenders.
• Support onboarding and ongoing staff training.
• Contribute to career path documentation within Loan Administration.
  
  

System & Process Improvement

• Collaborate on enhancements to the Loan Origination System (Abrigo).
• Support form integration, workflow optimization, and automation initiatives.
• Assist in improving LaserPro functionality and other lending systems.
  
  

Strategic Projects

• Participate in building a centralized Collateral Team.
• Support centralized funding initiatives for Consumer and Commercial loans.
• Evaluate and implement AI-powered tools (e.g., Sageworks Review Doc Assistant).
• Deploy and train staff on Consumer workflows and decisioning tools.
  
  

Production & Staffing Support

• Provide coverage during staff absences or resignations.
• Support peak production periods and maintain service levels.
• Act as a subject matter expert in loan systems and documentation standards.
  
  

Collaboration & Communication

• Liaise with IT, Compliance, and Frontline Banking teams.
• Document procedures and updates for departmental use.
  
  

Strategic Impact

• Enhance customer service through faster loan processing.
• Strengthen risk management via improved documentation accuracy.
• Accelerate adoption of technology and optimize system usage.