Service Clerk

Purpose:

Assist the service managers in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

• Fields internal and external customer inquiries to the Service Department
• Opens repair orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Generates repair order previews for the service administrator and service managers
• Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• Manages communication between Service Managers and Service Administrator
• Maintains special tool inventory lists
• May manage attendance reports and make corrections accordingly; submit to the HR Manager for payroll

Experience, Education, Skills and Knowledge:

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience

Physical Requirements:
Some lifting (up to 50 lbs.). Long hours on computer. Prolonged periods of standing and/or sitting. Regular use of the telephone and e-mail for communication is essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

LandMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.