Advanced Service Technician

Purpose

Independently performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.  May require some direction or guidance from the Service Manager or Shop Foreman. 

Responsibilities

• Performs advanced diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products 

• Participates in Service EDUCATE Training programs required for the development of skills and knowledge 

• Mentors Service Technician trainees 

• Conducts or supports customer clinics 

• Maintains current knowledge of John Deere and competitive products 

• Maintains condition of vehicles, inventory, tools and equipment 

• Maintains a clean work area and performs work in a neat and orderly fashion 

• Follows all safety rules and regulations in performing work assignments 

• Completes all reports and forms required in conjunction with work assignments 

• Accounts for all time and all material used in performing assigned duties 

• Performs diagnosis and repair in the field 

Experience, Education, Skills and Knowledge

• 3  years experience performing service repairs 

• Ability to perform advanced repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty 

• Advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment 

• Excellent skills in operating vehicles and equipment used for diagnostic purposes 

• Ability to use Service Advisor and basic computer functions 

• Ability to lift at least 75 lbs. repeatedly 

• Advanced Service Technician certification preferred 

• High School Diploma or equivalent experience required; Associates degree preferred 

• Valid driver’s license required; CDL (Commercial Driver’s License) and fork lift license preferred 

Physical Requirements

The physical demands described below are representative of those required to successfully perform the essential functions of this position. This role requires the ability to stand, walk, and remain in stationary positions for extended periods, frequently use hands and arms to operate tools and equipment, and perform repetitive motions. The position involves regularly lifting up to 50 pounds and occasionally up to 75 pounds, as well as bending, kneeling, crouching, and working in various positions, including overhead. Strong visual ability and the safe operation of tools and machinery are essential, along with regular communication via telephone and email. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.  Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

LandMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.