What are the responsibilities and job description for the Holiday Inn Express, Guest Services Representative position at Landmark Hotel Group?
Front Desk Agent / Guest Services Representative
Holiday Inn Express
Full Time
Holiday Inn Express
Full Time
$250 Signing Bonus!
At Landmark, PEOPLE are our business. Serving our guests, clients, and team members is our PASSION!
Be part of something great! JOIN OUR FAMILY where People are Paramount. #LHGWhereYouBelong
Landmark Hotel Group is seeking a Front Desk Agent / Guest Services Representative for the Holiday Inn Express Hampton located at
1813 W. Mercury Boulevard, Hampton, Virginia 23666.
Core Responsibilities:
- Maintain complete knowledge at all times of: Hotel features, room types, rates, and guest details
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
- Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
- Access all functions of computer system according to established procedures and standards.
- Promote positive guest relations to all individuals approaching the Front Desk.
- Process all guest check-ins according to established hotel requirements.
Qualifications:
- Must possess a good command of the English language and the ability to communicate clearly in person and via telephone.
- Experience working in a fast-paced environment
- Morning, Evening, Holidays, and Weekend availability is required
- Ensures uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information; protect company assets
Wellness Benefits:
- Medical
- Dental
- Vision
- Generous Paid Time Off
- Colonial Lift Supplemental Insurance
Planning for Future:
- 401(k) with company match
- Life insurance
- Manager In Training Program
- Development Opportunities
- Paycor's OnDemand Pay
Rewards:
- Incentive based bonus program
- Employee discounts
- Discounts for friends and family
Our focus is to deliver genuine, heart-felt service - service to our guests, service to our community, and service to each other. Our company's culture can be best described as a family joined by a shared set of values, vision, and mission. Our success is driven by our people - a pool of dedicated team leaders and associates. The hallmarks of our culture are quality, integrity, and service.
If this sounds like the place for you and you share the same values.... Join Us!
Landmark Hotel Group is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
For more information about joining the Landmark Family, please visit LHGjobs.com
Holiday Inn Express Hampton
1813 W. Mercury Blvd.
Hampton, VA 23666
757-838-8484
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