What are the responsibilities and job description for the Parlor Host / Front Desk Agent position at Landmark Hospitality?
Parlor Host / Front Desk Agent The Albion Summit | Summit, NJ | Full-Time
The Albion Summit, a boutique property in the By Landmark portfolio, is looking for a Parlor Host / Front Desk Agent to join our team.
The Albion Summit is a thoughtfully reimagined, 100-room boutique hotel set in a historic Summit, NJ landmark. With vibrant interiors, modern comfort, and a dynamic energy that runs through every corner of the property — from our parlor and Whiskey Lounge to Felina, our Italian-inspired restaurant — we create stays guests remember long after check-out.
About By Landmark
By Landmark is a leader in the hospitality industry, owning and operating unique, iconic venues across New Jersey and Pennsylvania including The Albion Summit, Liberty House, the Ryland Inn, Logan Inn, Hotel Du Village, Felina, and many more. We specialize in upscale restaurants, event spaces, and boutique hotels that are continuously growing and evolving, with exciting opportunities for individuals who are passionate about creating memories for our guests and each other.
Our Mission
Our mission to find talent is simple. We welcome thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve together. While experience is always valued, character is the mark of a true memorymaker.
Our Core Values
- We are Friendly. We welcome every guest with a smile and a genuine greeting.
- We are On It. Our service is intuitive and timely.
- We are Thoughtful. Is there anything we can do to make you more comfortable?
- We are Gracious. Say thank you.
- We are Landmark Hospitality. We thrive on mutual respect for each other, our valued guests, and our workspaces.
About the Role
Our front desk is set within the parlor — the heart of the property, where guests gather, settle in, and take in the Albion experience. As a Parlor Host / Front Desk Agent, you are the first face guests see when they arrive: welcoming them into the parlor, orienting them to the property, and setting the tone for a memorable stay. You are also the steady hand behind check-ins, reservations, and guest requests throughout the shift.
This role reports to the General Manager and the Director of Operations.
Knowledge, Experience, and Skill
- 2 to 3 years of front desk or guest services experience; boutique hotel experience strongly preferred
- A polished, professional service style and a genuine commitment to elevated hospitality and meaningful guest engagement
- Detail-oriented, with the ability to multi-task and problem-solve in a fast-paced environment
- Strong written and verbal communication
- Operational knowledge of Microsoft Office; familiarity with Cloudbeds (PMS), Flexkeeping, and Akia, or the ability to learn these platforms quickly
- Familiarity with hotel products and guest services
- Knowledge of the Summit area and the desire to share local recommendations with guests
- A team player who contributes to a positive, collaborative environment
Essential Job Responsibilities
Guest Experience
- Welcome arriving guests in the parlor and lobby with professionalism and warmth; set the tone for the stay from the moment they walk through the door
- Maintain a polished, attentive presence in the parlor, keeping the space welcoming and on-standard for a boutique property
- Serve as a knowledgeable ambassador for Felina, the Whiskey Lounge, our event spaces, and the Albion experience as a whole
- Provide concierge-level recommendations for dining, shopping, and attractions in Summit and the surrounding area
- Communicate effectively with the Felina and Whiskey Lounge teams to support a seamless guest experience
Front Desk Operations
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner
- Manage and modify reservations; respond to guest inquiries by phone, email, and in person
- Operate all relevant aspects of Cloudbeds, Flexkeeping, Akia, and other property systems
- Log and deliver packages, mail, and messages to guests and meeting rooms
- Deliver guest items such as luggage, amenities, and other requested items
- Comply at all times with property policies, standards, and regulations to support safe and efficient operations
- Have knowledge of and assist in emergency procedures as required
- Perform other duties as assigned, including supporting coworkers in other areas of the hotel and maintaining a clean, organized work area
Availability
- Open availability required, including weekends, holidays, and shift coverage as needed
Physical Requirements
- Ability to perform the essential job functions consistently, safely, and successfully, in line with the ADA and all applicable federal, state, and local standards
- Must be able to lift and carry up to 25 lbs
- Ability to stand for the duration of the shift and climb steps regularly
- Ability to physically maneuver through work areas; bend, lift, carry, reach above shoulder height, and otherwise move comfortably in a constantly changing environment
Benefits
- 401(k) with company match
- Health insurance for full-time employees
- Dining discounts across the Landmark Hospitality portfolio
- Career growth opportunities
By Landmark is proud to be an Equal Opportunity Employer.