IT Support Specialist

Company Background

Landmark Global is the international division of bpost, Belgium’s national postal service. Bpost employs more than 40,000 people worldwide, handles billions of items per year and delivers to more than five million addresses every day.

For nearly two decades, Landmark Global, with its roots in Southern California, has enabled our customers to expand globally. Our business has grown from basic international mail and parcel delivery to full service, end-to-end solutions. This includes proprietary technology and trade consulting, which provide our clients the capability to sell to millions of customers worldwide.

We leverage our extensive parcel distribution expertise and understand the changing supply chain needs and key challenges of our clients. Customers choose Landmark Global when we understand their needs, address their key challenges and save them money. We design, build and implement superior small package distribution solutions with a risk-free implementation approach. Landmark Global encourages our clients to reach their highest potential by providing a customer centric environment through our values of we reach higher, we deliver, we act as one, and we make a difference.

Position Summary

Landmark Global is seeking a hands-on IT Operations (ITOps) Support Specialist to join our team onsite. In this role, you will work closely with the ITOps Manager and the wider team to deliver exceptional IT support and optimize the technology experience for our employees. This position blends daily user support with critical hands-on infrastructure maintenance across our warehouse and remote networks.

Job Description

Core responsibilities will include the following areas:

• User Experience & Support: Collaboratively work with the ITOps team to continuously improve the technology experience for all Landmark Global employees.
• Onsite Infrastructure Support: Provide essential in-person IT support at your assigned warehouse location, including the installation, movement, modification, and decommissioning of dimensioning, network and computing equipment.
• Remote & Warehouse Support: Deliver responsive remote PC and desktop support to our operational warehouses and remote workforce across all enterprise levels.
• Account & Email Management: Handle user onboarding, offboarding, email setup, and ongoing access support.
• Network & Systems Maintenance: Assist with local network troubleshooting and device support to ensure maximum uptime.
• Innovation & Problem Solving: Research emerging IT technologies, present proactive recommendations, investigate technical issues, and propose effective solutions.
• Operational Agility: Handle other IT-related tasks and projects as assigned by ITOps leadership.
• Additional duties, as assigned.

Position Requirements

Requirements/Qualifications include:

• Experience: Entry-level to 2 years of experience in a dedicated IT support or helpdesk role.
• Core Tech Stack: Strong proficiency with Windows 10 and 11
• Operating Systems: Familiarity with macOS (OSX) and Linux is highly desirable.
• Mobile Support: Experience supporting iOS and Android devices is a plus.
• Cloud Productivity: Familiarity with Google Workspace administration and Microsoft 365 is a strong plus.
• Networking: Basic understanding of networking concepts and troubleshooting is a plus.
• Certifications: CompTIA A or equivalent certification is a plus but not required.
• Soft Skills: A strong sense of accountability, a desire to take ownership of your responsibilities, and a coachable mindset that welcomes feedback and professional growth.
• Onsite Presence: This is a fully onsite position based at our local Buffalo facility.
• International Travel: Must possess (or be able to obtain within 3 months of being hired) a valid passport. Willingness and ability to travel to the Toronto, Canada, area a few times a year for on-site projects are required.

Benefits

• Generous paid time off starting at 13 days per year
• Paid holidays (6 per year) plus 4 floating holidays and 1 flex day
• Health, Dental, Vision, Life and Short-Term Disability Insurance
• 401(k) with great company match and no waiting period
• Health and Dependent care flexible spending account options
• Employee Assistance Program
• Paid Parental Leave
• Partnered discount programs
• Charitable donation match program with paid volunteer time off program

Position Pay Range

• $26.00 to $30.00 per hour based on experience and other factors

Landmark Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Landmark Global is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by visiting www.landmarkglobal.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

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