What are the responsibilities and job description for the Service Writer position at Landmark Ford East, Inc?
Service Writer
Landmark Ford East (Trucks), Inc., a part of the Landmark Automotive Group of Springfield, IL a leading automotive service provider dedicated to delivering top-quality service and maintenance to our valued customers is looking for a skilled and enthusiastic Automotive Service Writer to join our service team. Ford experience a plus.
Job Description:
As an Automotive Service Writer, you will be the primary point of contact for our Ford Truck and SUV customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in the service department by managing work orders, communicating with customers, and coordinating with technicians to ensure a smooth workflow.
Key Responsibilities:
-
Greet customers and assess their service needs
-
Prepare detailed work orders and estimates for customers
-
Communicate with technicians to understand and document service issues
-
Provide accurate information and recommendations to customers regarding service and repair options
-
Maintain up-to-date knowledge of automotive services and repair procedures
-
Schedule appointments and manage the service calendar
-
Follow up with customers on the status of their vehicles and any additional repairs needed
-
Ensure customer satisfaction through exceptional service and communication
Qualifications:
-
High school diploma or equivalent; additional automotive training or certifications is a plus
-
Proven experience as an Automotive Service Writer or similar role
-
Excellent communication and interpersonal skills
-
Strong organizational and time management abilities
-
Knowledge of automotive systems and repair procedures
-
Proficiency with computer software and automotive service management systems
-
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
What We Offer:
-
Competitive base salary, excellent commission structure with the potential for $55,000 to $70,000 annually.
-
Health, Dental, Vision and Life Insurance
-
401(k) with a company match
-
Paid Time Off and Paid Vacation
-
Employee discounts on automotive services and products
-
Ongoing training and development
Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment. EOE
Salary : $55,000 - $70,000