What are the responsibilities and job description for the Model Home Greeter position at Landmark Builders Inc?
At Landmark Homes, we believe a new home is more than just a house—it's a place where memories are made. Our team is passionate about delivering exceptional experiences from the moment a prospective buyer steps into one of our model homes. That experience begins with you—our Model Home Greeter.
Position Summary:
As the face of our model homes, you’ll welcome guests, provide initial information, and create a warm and professional first impression. This is a perfect role for someone who is personable, dependable, and enjoys helping others in a beautifully staged environment.
We are looking to fill two geographic areas:
Harrisburg, PA Friday and Saturday 11:00 to5:00
Lebanon, PA Friday and Saturday 11:00 to 5:00
ESSENTIAL FUNCTIONS
- Staff Model Home Sales Office(s) as scheduled to greet visitors and review community and floor plans with prospective buyers. Give tours of Model Homes and set appointments with the Community Sales Manager(s). Provide an exceptional experience to guests by offering refreshments.
- Maintain Model Home “open-house ready” standards. Conduct weekly community site reviews to ensure Landmark Homes community presentation standards are met. Own the corrective process from beginning to end with employee and vendor partners. Major items include appropriate signage (to include community, directional, lot specific, for sale) as well as appropriate Sales and Marketing literature/displays in Model and Quick Move-In Homes.
- Maintain professional appearance to include established acceptable attire.
- Assemble community specific information packets and update Customer Relationship Management system to accurately capture the daily and weekly activity of the Community Sales Manager(s).
- Occasionally attend meetings and training sessions at Corporate Headquarters in Ephrata, PA as well provide support to Model Homes and Community Events for all assigned communities.
- All other duties as assigned by Community Sales Manager, Vice President of Sales and/or Marketing & Executive Vice President.
ADMINISTRATIVE ACTIVITES
- The following is a non-exhaustive list of the types of administrative activities the Sales Assistant is expected to perform.
- Assist with customer inquiries through Customer Relationship Management System, online chat, telephone and walk-in traffic.
- Conduct weekly Community Standards checklist on-site for all assigned communities.
- In the absence of a Community Sales Manager or at their request, provide tours of Model Home and Quick Move-In Homes and schedule follow-up with Community Sales Manager(s) for all assigned communities.
COMPETENCIES
- Effective listening, verbal, and written communication skills required.
- Customer service experience required; sales experience helpful.
- Ability to organize one’s own activities to work efficiently, effectively, and accurately.
- Take proactive steps to fully understand job expectations and execute daily, weekly, monthly, and quarterly tasks without prompting.
- Knowledge and experience in real estate helpful.
WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is periodically required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl; and ascend or descend stairs. The employee must occasionally lift and/or move up to 15pounds, reaching above shoulder heights, below the waist or lifting as required to file documents or store materials. Specific vision abilities required by this job include close vision, and ability to adjust focus.
While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.
The noise level in the work environment is mild to moderate. The primary room environment contains ambient room temperatures and lighting as found in a typical office environment.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.