Seasonal Guest Service Representative

About the Role:

The Seasonal Guest Service Agent plays a pivotal role in ensuring an exceptional experience for all visitors at East Island Reserve. This position serves as the primary point of contact for the hotel, managing front desk operations and addressing customer inquiries with professionalism and efficiency. The role involves facilitating seamless communication between guests and the real estate development, management, rental, leasing, and sales teams to support business objectives. By actively engaging with customers, the representative promotes sales opportunities and enhances overall customer satisfaction. Ultimately, this role contributes significantly to the reputation and success of the organization by delivering outstanding guest service and support.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in front desk operations or guest service roles, preferably within related industries.
• Proficiency in English with excellent verbal and written communication skills.
• Ability to manage multiple phone lines and handle customer inquiries professionally.
• Basic computer skills including familiarity with property management and customer support software.

Preferred Qualifications:

• Experience in room reservation, leasing, or sales environments.
• Bilingual is a plus, but not mandatory.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.

Responsibilities:

• Greet and welcome guests promptly and courteously at the front desk, providing a positive first impression of our hotel.
• Manage multiple phone lines, respond to customer inquiries, and direct calls to appropriate departments or personnel.
• Room inspections while on duty.
• On call manager duties, on a rotating schedule, nights and weekends.
• Light housekeeping and maintenance duties. 
• Assist guests with information regarding room availabilities and concierge inquiries. 
• Maintain accurate records of housekeeping, guest interactions, vendor appointments, and follow-ups to ensure efficient communication and service delivery.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Landings Management LLC is an Equal Opportunity Employer. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, familial status, marital status, protected Veteran status or any other characteristic protected by law.