Service Consultant (Service Advisor)

Landers Kia, a leading automotive dealership in Little Rock, Arkansas, is seeking a highly motivated and results-driven Service Consultant to join our dynamic team. This is a full-time, individual contributor role in our Service Department, with a flexible schedule and potential for great pay through base salary and commission. As a Service Consultant, you will be responsible for providing exceptional customer service and driving sales for our service department.

Compensation & Benefits:

- Competitive base salary plus commission
- Flexible schedule
- Health, vision, and dental insurance
- Paid time off and holidays
- Retirement savings plan
- Employee discounts on products and services

Responsibilities:

- Greet customers and assist them with their service needs, such as scheduling appointments and providing cost estimates
- Promote and sell services and products offered by the service department
- Communicate with technicians and service advisors to provide updates on customer vehicles
- Maintain excellent customer satisfaction by addressing any concerns and resolving issues in a timely manner
- Build and maintain relationships with customers to encourage repeat business and generate referrals
- Meet or exceed sales targets and goals set by management
- Keep up-to-date on product knowledge and industry trends
- Follow up with customers after service appointments to ensure satisfaction
- Maintain accurate and organized records of customer interactions and sales transactions

Requirements:

- High school diploma or equivalent; some college education preferred
- Previous sales experience, preferably in the automotive industry
- Strong communication, negotiation, and interpersonal skills
- Customer-oriented mindset with a focus on providing exceptional service
- Ability to multitask, prioritize, and manage time effectively
- Proficient in computer skills and willing to learn new systems
- Knowledge of automotive terminology and willingness to continually expand knowledge in the field
- Valid driver's license with a clean driving record
- Must be able to pass a background check and drug screening
- Must be physically able to lift up to 50 pounds and stand or walk for extended periods of time