What are the responsibilities and job description for the Patient Relations Assistant position at Lander Medical Clinic?
Job Overview
We are seeking a dedicated and organized Patient Relations Assistant to join our team. This role is essential in providing excellent patient service and administrative support within a medical office environment. The ideal candidate will possess strong communication skills, proficiency in various medical software systems, and a solid understanding of medical terminology and billing practices.
Responsibilities
- Greet patients and visitors warmly, ensuring a positive first impression.
- Manage multi-line phone systems, handling incoming calls with professionalism and courtesy.
- Schedule appointments and manage the clinic calendar efficiently.
- Perform insurance verification and assist with patient intake processes.
- Maintain accurate medical records and documentation in compliance with HIPAA regulations.
- Provide clerical support such as filing, typing, and data entry using Microsoft Office applications.
- Collaborate with healthcare providers to manage care plans and ensure continuity of patient care.
- Handle patient inquiries regarding services, appointments, and billing in a clear and informative manner.
Requirements
- Previous experience in a medical office or clinic setting is preferred.
- Familiarity with electronic health record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is highly desirable.
- Knowledge of medical terminology, insurance verification processes, CPT coding, ICD coding (ICD-9/ICD-10), and health information management is helpful.
- Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel) are required.
- Excellent phone etiquette and customer service skills are necessary for effective patient interaction.
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
- Strong organizational skills
Job Type: Full-time
Pay: $16.50 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $17 - $17